Ramiro Quintana Jr
Laredo
Summary
Dynamic customer service professional with a strong work ethic, honed at HEB Grocery Store, where I enhanced customer satisfaction and built lasting relationships. Skilled in up-selling and cross-selling, I thrive under pressure while maintaining a positive team environment, ensuring exceptional service and operational excellence.
Overview
3
3
years of professional experience
Work History
CSA
HEB Grocery Store
Laredo, TX
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted with loss prevention efforts by identifying suspicious activity and reporting potential theft incidents to management.
- Trained to accurately identify and describe persons of interest using characteristics such as height, build, clothing, tattoos, facial hair, and other distinguishing features.
- Demonstrated strong situational awareness and analytical observation skills to support store safety and security.
- Utilized observation and critical-thinking skills to provide accurate information during incidents and investigations.
Theater Crew Member
Cinemark
Laredo, TX
11.2023 - 10.2024
- Supported overall theater operations by taking on various tasks as needed, including box office duties, and ushering functions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
- Assisted in constructing sets with attention to detail, ensuring quality production values for each show.
Education
United South High School
Laredo, TXSkills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
- Teamwork and collaboration
- Maintains composure under pressure
- Familiar with firearm safety, handling, and range procedures
- Knowledge of safe firearm operation and responsible firearm practices
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CSA
HEB Grocery Store
01.2024 - Current
Theater Crew Member
Cinemark
11.2023 - 10.2024
United South High School