Ramiya Whigham
Midland City,AL
Summary
Adept at managing high-stress situations and delivering compassionate care, I monitored vital signs and provided empathetic communication at Wesley Place. My background spans customer service to healthcare, emphasizing patient dignity and efficient problem resolution. Skilled in HIPAA compliance and team collaboration, I consistently enhance patient and customer satisfaction.
Overview
9
9
years of professional experience
Work History
CNA
Wesley Place
10.2023 - 03.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cashier
Target
10.2018 - 11.2019
- Processed customer transactions efficiently, ensuring accuracy and customer satisfaction.
- Handled concurrent responsibilities with precision to support team objectives and deliver seamless service.
Customer Service Representative
Walmart
10.2022 - 09.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
WFH Customer Service Representative
MCI Communications
05.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
McDonald’s
08.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Dale County High School
Midland City Alabama05.2018
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Compassionate communication
Timeline
CNA
Wesley Place
10.2023 - 03.2025
Customer Service Representative
Walmart
10.2022 - 09.2023
WFH Customer Service Representative
MCI Communications
05.2021 - 06.2021
Cashier
Target
10.2018 - 11.2019
Cashier
McDonald’s
08.2016 - 09.2018
Diploma -
Dale County High School
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