Ramón Rivera Perez
Austin,USA
Summary
With Twenty four years of industry experience as a benefits analyst and administrative specialist, I excel at nurturing strong client relationships and efficiently managing internal teams and operational procedures. Professional benefits analyst adept in evaluating and administering employee benefits programs. Skilled in data analysis, problem-solving, and regulatory compliance, ensuring optimal benefits solutions. Strong collaborator with focus on achieving measurable results and adaptable to changing needs. Reliable team player with commitment to excellence and integrity.
Overview
24
24
years of professional experience
Work History
Member Benefits Analyst II
Texas County & District Retirement System
Austin, TX
04.2018 - Current
- Process member account changes, withdrawals, retirements, and disability claims.
- Conduct orientations for HR managers and specialists regarding member terminations.
- Prepare weekly financial reports for annuities on hold.
- Generate monthly payment reports to members using the JP Morgan system.
- Compile monthly inquiry reports for LexisNexis.
- Oversee and manage quality assurance processes for member benefits analysis.
- Verify and implement new features for the members’ website and internal system.
Benefits Analyst II
Aon Risk Solutions
San Juan, PR
09.2004 - 12.2017
- Trained ten account executives in the Total Benefits Services System.
- Prepared two monthly renewal reports.
- Planned monthly new features for the E-broking program.
- Generated three financial reports on policy renewals by vendors.
- Participated in two monthly project management meetings for regional projects.
- Reviewed client plan management data entered in the Total Benefits Services System.
- Provided portal and benefit management training for thirty enrolled clients.
- Trained five vendors to increase proposals on the E-broking System.
- Verified analytics to ensure accurate data collection from vendors and clients.
- Coordinated and led webinars for Benefits Analysts in Central and South America.
- Conducted monthly presentations for Board Members.
Bilingual Customer Assurance
Advanced Data Communications
Dubuque, Iowa
11.2001 - 07.2004
- Supervised and managed quality assurance for bilingual agents.
- Processed online orders for customers in the U.S.
- Monitored calls and analyzed call metrics.
Education
Bachelor's Degree - Computer Information Systems, Minor in Human Relations
Clarke University
Dubuque, Iowa01-2004
Associate's Degree - Data Entry
MBTI
San Juan, PR01-2000
Associate's Degree - Labor Relations
University of Puerto Rico
Rio Piedras, PR01-1999
Skills
- LexisNexis System
- JP Morgan System
- Compass System
- Total Rewards System
- Greater Insight
- Cobra Law
- Erisa Law
- Six Sigma Yellow Belt Lean Process
- STD & LTD Procedure
- Sales Force
- CS Pro System
- People Soft System
- Project Manager
- I vantage System
- Microsoft Office
- Benefits Administrator
- Fluent on English and Spanish
- Obama Care H&W Laws
- Life & Benefits Certification
- Employee Relations
- Cyber Security Process
- Employee relations
- Benefits administration
Timeline
Member Benefits Analyst II
Texas County & District Retirement System
04.2018 - Current
Benefits Analyst II
Aon Risk Solutions
09.2004 - 12.2017
Bilingual Customer Assurance
Advanced Data Communications
11.2001 - 07.2004
Associate's Degree - Data Entry
MBTI
Associate's Degree - Labor Relations
University of Puerto Rico
Bachelor's Degree - Computer Information Systems, Minor in Human Relations
Clarke University