RAMNERIS (CHANEL) BELTRAN
Wesley Chapel,Florida
Summary
Background in customer service and support, as well as experience dealing with difficult clients. Professional in the hospitality industry with extensive historical knowledge. Positive thinker who can solve problems in a variety of ways.
Overview
1
1
year of professional experience
Work History
US Air Force
Minot, North Dakota
07.2022 - 09.2022
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Quickly investigated and resolved customer complaints and inquiries
- Provided a superior customer experience in order to build a loyal customer base
- Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
Hostess
Pinchers
Wesley Chapel, FL
11.2021 - 03.2022
- People-oriented
- Customer expectations management
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Make a call to confirm that the guests will show up for their scheduled appointment
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
Student aid
Dutchess Community College
Poughkeepsie, NY
02.2020 - 03.2020
- Assisted with classroom activities such as tutoring, homework grading, and exam review
- Was in charge of administrative tasks like taking attendance, grading assignments, and keeping track of student records.
Education
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Valley Central High School
2019
Skills
- In fast-paced environments, this tireless team player is known for remaining poised and calm
- In deadline-driven environments, you must be adaptable and hardworking
- Positive and friendly
- Customer service standards
- Team building expertise
- Updated on HIPPA
- Strong knowledge of both commercial and government insurance
- Billing specialist
- Fully bilingual in Spanish and English
- Excellent attention to detail
- Responsible for billing, corrections, appeals and rejection follow up
Timeline
US Air Force
07.2022 - 09.2022
Hostess
Pinchers
11.2021 - 03.2022
Student aid
Dutchess Community College
02.2020 - 03.2020
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Valley Central High School
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