RAMON A. ESPINOSA-BRITA
Lakewood,NJ
Summary
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Transit Bus Operator
Nj Transit
Newark, NJ
03.2024 - 02.2026
- Operated transit buses safely and efficiently across designated routes.
- Ensured compliance with traffic regulations and company policies during operations.
- Assisted passengers with boarding and disembarking, ensuring safety and comfort.
- Conducted pre-trip inspections to maintain vehicle safety standards and reliability.
- Communicated effectively with dispatch regarding service changes or delays.
- Resolved passenger inquiries and concerns promptly to improve overall satisfaction levels.
- Implemented strategies to enhance operational efficiency and reduce delays in service delivery.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Accepted and processed fares.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
Security Guard
FJC Security Services
Long Island City, NY
09.2011 - 06.2015
- Patrolled assigned areas on foot to ensure personal, building, and equipment security.
- Examined doors, windows, and gates to determine that they are secure.
- Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
- Provided escort services for visitors, and individuals as required.
- Provided public assistance, including lockout services and information.
- Watched for and reported irregularities, such as fire hazards, check security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons.
- Performed periodic checks of emergency call boxes utilizing fire alarm systems to ensure proper functioning; reported malfunctions as required.
- Prepared routine incident, standardized reports.
- Performed miscellaneous job-related duties as assigned.
School Bus Driver
VAN TRAN LLC
The Bronx, NY
11.2017 - 01.2024
- Ensured student safety during transportation by adhering to all traffic laws and safety protocols.
- Conducted pre-trip inspections on school buses to guarantee optimal vehicle performance and safety compliance.
- Managed daily routes efficiently, adjusting schedules as needed to accommodate changes in student needs.
- Monitored student behavior during transit to create a positive and respectful environment onboard.
Education
High School Diploma -
PHILLIPS GLOBAL INSTITUTE HIGH SCHOOL
Trenton, NJ05.2012
Skills
- Ability to perform with urgency in emergency situation while responding quickly to urgent situations
- Ability to handle and resolve conflicts in an effective manner
- Able to work on rotating shifts
- Working knowledge of securing different facilities and premises
- Strong ability to understand and follow safety procedures
- Effective listening skills along with the profound ability to keep confidential information
- Excellent ability to resolve customer complaints and concerns
- Knowledge of First Aid and CPR
- Ability to work independently
- Hospitality service expertise
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Transit Bus Operator
Nj Transit
03.2024 - 02.2026
School Bus Driver
VAN TRAN LLC
11.2017 - 01.2024
Security Guard
FJC Security Services
09.2011 - 06.2015
High School Diploma -
PHILLIPS GLOBAL INSTITUTE HIGH SCHOOL