Ramon Almanzar
Salem,MA
Summary
Skilled Front Desk Associate with a proven track record at Candlewood Suites Hotel, adept in time management and problem-solving. Fluent in English and Spanish, I excel in guest relations and front desk management, significantly enhancing customer satisfaction and retention. My expertise in reservations and sales, coupled with a commitment to excellence, has consistently elevated guest experiences.
Overview
11
11
years of professional experience
Work History
Front Desk Associate
Candlewood Suites Hotel
Danvers, MA
06.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Salem Water Front Hotel
Rockets
Salem,ma
02.2022 - 02.2023
Melapord
Hawk
23 Cherry Hill Rd
01.2014 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Building medical instruments for hospitals
Education
High School Diploma -
John F. Kennedy
New York, NY06.2013
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Auditing
- Fluent in English and Spanish
- Front desk management
- Sales expertise
- Reservations
Timeline
Front Desk Associate
Candlewood Suites Hotel
06.2023 - Current
Salem Water Front Hotel
Rockets
02.2022 - 02.2023
Melapord
Hawk
01.2014 - 02.2018
High School Diploma -
John F. Kennedy