RAMON CARDENAS
Rogers,AR
Summary
Dedicated Operations Manager with 10+ years of experience in Pharmacy and Optical operations, associate development, project management, and process improvement. Proven ability to prioritize tasks, enhance workflows and meet project goals and deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, Patient Identity Operations
Walmart
Bentonville, AR
11.2023 - Current
- Received the Making a Difference Award for leadership contributions made during my senior manager's leave of absence, and with the launch of three new RxD work queues.
- Lead a team of 19 to 21 analysts who resolve patient identity issues for all patients using Walmart Pharmacy, Optical, Walmart Health, and Walmart.com.
- Manage the PIM teams ServiceNow Dashboards, KB Articles, AD Group accesses, and Contractor budget.
- Assist in the development of new systems, processes, and training materials utilized by the PIM team and field associates.
- Collaborate with HIPAA Compliance, Legal, Product, Safety, and other stakeholders to support the launch of new H&W products and policies.
- Analyze customer and associate feedback data to identify enhancement opportunities for improving services offered.
Project Manager, Innovation Systems
Walmart
Bentonville, AR
03.2022 - 11.2023
- User Acceptance Testing (UAT) Project Manager over all Sam's Club, Optical, Digital Messaging, Enrollment Table, Language, Label, and Spanish IVR testing.
- Led a team of Vision Center Managers in testing and signing off on SMS, Vision App, and Ship to Home for Walmart Vision Centers.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards for Walmart and Sam's Club Pharmacies and Optical Centers
- Documented, triaged and managed defects in Connexus and BOSS and worked with developers to facilitate timely resolutions.
- Juggled multiple projects, intake requests, and tasks to ensure high quality resolutions and timely delivery.
- Collaborated with Business, Product, Design, and Engineering teams using multiple communications platforms such as Outlook, JIRA, Confluence, Slack, Teams, and Zoom.
Market Lead Pharmacy Technician
Walmart
Bentonville, AR
06.2021 - 03.2022
- Piloted a new position within Walmart H&W as the Market Lead Technician which works closely alongside the Market Director and pharmacy managers to oversee the improvement of all pharmacy metrics for the entire market.
- Prepped and supported the market for Annual Controlled Substance Inventory (ACSI)
- Trained new Vision Center Managers on understanding their P&L and ensured they were ready for quarterly audits by the Market Director.
- Led weekly conference calls to train Lead Pharmacy Technicians and to they are aligned with expectations provided by leadership.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Designed and implemented strategies to promote organizational growth and improve patient care standards and initiatives.
Lead Pharmacy Technician
Walmart Pharmacy | Bentonville
Bentonville, AR
07.2014 - 06.2021
- Selected as the Top Performer in my market during the FY21 evaluation process.
- Raised the pharmacy Net-Promoter Score (NPS) from 48 to 79 within my first year, far exceeding the expectation set forth by leadership which was an NPS score of 60.
- Created new workflow processes to decrease patient wait times by over 3 minutes.
- Prepared, pre-screened, and submitted listing of qualified pharmacy technician applicants for review to the Pharmacy Manager and coordinated interviews between the pharmacy manager, myself, and the candidate.
Education
Associate of Science -
Northwest Arkansas Community College (NWACC)
07.2019
Exam for the Certification of Pharmacy Technicians (ExCPT) Certified -
National Healthcareer Association
03.2019
Skills
- Conflict resolution
- Staff development
- Critical thinking
- Workflow Optimization
- Strategic planning
- Cross-team communication
- Bilingual (Spanish)
- Microsoft Office Suite
- Team leadership
- Documentation and reporting
Certification
- Basic Life Support (BLS), American Heart Association (AHA)
- Limited English Proficiency (LEP) Certified - Bilingual Spanish Interpreter
- People and Business Leadership Essentials Certificate - Bellevue University
Accomplishments
- June 2025 - Received the Making A Difference Award for "leadership contributions during Senior Manager's leave of absence, and with the launch of the new RxD work queues..."
- April 2024 - Received the Superhero Award for being "someone who goes above and beyond to bring about the success of the H&W team and provides moments of care."
- February 2021 - Received Top Performer rating during my FY21 performance evaluation for improving all pharmacy goals set by the Market Director
- June 2019 - November 2019 - Selected as a special assignment associate at the User Acceptance Testing lab.
Timeline
Manager, Patient Identity Operations
Walmart
11.2023 - Current
Project Manager, Innovation Systems
Walmart
03.2022 - 11.2023
Market Lead Pharmacy Technician
Walmart
06.2021 - 03.2022
Lead Pharmacy Technician
Walmart Pharmacy | Bentonville
07.2014 - 06.2021
Associate of Science -
Northwest Arkansas Community College (NWACC)
Exam for the Certification of Pharmacy Technicians (ExCPT) Certified -
National Healthcareer Association