Heather Huffman
Toledo,OH
Summary
Progressive and seasoned leader with 20+ years of experience overseeing and optimizing operations across diverse industries. Proven expertise in streamlining processes, improving productivity, and managing cross-functional teams to achieve organizational goals. Adept at analyzing operational data to drive strategic decision-making, enhancing efficiency, and reducing costs. Strong leadership skills, with a focus on fostering a collaborative work environment and delivering high-quality results. Demonstrated ability to manage complex projects, maintain regulatory compliance, and ensure customer satisfaction. Committed to continuous improvement and innovation in operational practices.
Overview
18
18
years of professional experience
Work History
Operations Manager- Patient Access
University of Toledo Medical Center
Toledo , OH
2023.11 - Current
- Manage 3 departments consisting of 2 direct reports and 40 indirect reports across 6 separate service lines operating 24/7/365
- Responsible for customer service, insurance verification, billing, and maintaining regulatory compliance of required documentation
- Manage staffing levels, scheduling, recruitment, training, and performance evaluations
- Oversee and manage the Admission, Discharge & Transfer (ADT) system and Patient Access system applications
- Develop and maintain dashboards to report departmental Key and Operational Performance Indicators
- Oversee data collection analytics to identify trends, inefficiencies, and areas for improvement
- Develop, implement, analyze and maintain quality and training initiatives ensuring staff accountability
- Conduct regular audits and inspections to ensure adherence to operational policies and procedures
- Ensure compliance with all local, state, and federal regulations, as well as accreditation standards
- Foster a collaborative and positive work environment, encouraging teamwork and open communication.
PROJECT MANAGER
University of Michigan -Michigan Medicine
Ann Arbor , MI
2017.04 - 2023.11
- Project manager for 10 teams, including but not limited to: Facilities, Ethics, Public Relations, Supply Chain, Logistics Support Services, and Emergency Management Operations Committee.
- Responsible for implementation, management and completion of complex projects
- Maintain and monitor compliance requirements and goals
- Business continuity planning
- After Action reporting and Continuous Improvement
- Response coordination of Emergency Operations Center
- Liaison for Emergency Management on the Accreditation and Regulatory Readiness Committee
- Accountable for annual scoring of Joint Commission regulatory standards and compliance
- Responsible for individual response plans for internal and external departments based on determined risks
- University of Michigan Health board member to local and state agencies.
DIRECTOR, FULTON COUNTY EMERGENCY MANAGEMENT AGENCY
Fulton County Commissioners
Wauseon , OH
2012.10 - 2017.03
- Responsible for program planning, coordinating, and managed responses to various emergencies, such as natural disasters, accidents, or other crises in order to protect people, property, and the environment
- Created, updated, and evaluated the Emergency Operation Plan for the county in coordination with public and private partners
- Applied for and received state and federal grant funding of over $400,000 to utilize in mitigation planning
- Provided education to elected officials on cost saving initiatives for their local districts and the county resulting in each area saving ~$45,000 annually
- Created and presented financial status reports
- Created and implemented the first-ever cost recovery fee schedule for hazmat spills resulting in recovery of ~$120,000 the first six months.
DIRECTOR, HEALTH PROMOTION AND CLERICAL SERVICES
Henry County Health Department
Napoleon , OH
2007.01 - 2012.09
- Lead the development, implementation, and evaluation of public health policies, programs, and services through strategic planning, resource management, community engagement, and ensured compliance with public health regulations
- Development and implementation community programming
- Direct supervisor for 3 health educators and 10 clerical staff
- Implemented system changes within the staffing structure resulting in ~$100,000 annual savings
- Initiated accreditation process
- Created organizational flow for mass immunization clinics.
Education
MS - Health Administration
University of Toledo
Toledo, OH05.2010
BS - Psychology
Defiance College
Defiance, OH05.2004
Skills
- Regulatory compliance
- Project management
- Federal and state grant writing and reporting
- Budgeting for capital and operational expenses
- Emergency response plans
- Time study analysis
- Conflict resolution
- Process improvement
- Six Sigma Lean certification
- Public speaking
- Networking and partnership building
- Certified Public Information Officer (PIO)
- MS Office Suite, MatterMost/Slack
- Surface Web Open Sources
Timeline
Operations Manager- Patient Access
University of Toledo Medical Center
2023.11 - Current
PROJECT MANAGER
University of Michigan -Michigan Medicine
2017.04 - 2023.11
DIRECTOR, FULTON COUNTY EMERGENCY MANAGEMENT AGENCY
Fulton County Commissioners
2012.10 - 2017.03
DIRECTOR, HEALTH PROMOTION AND CLERICAL SERVICES
Henry County Health Department
2007.01 - 2012.09
MS - Health Administration
University of Toledo
BS - Psychology
Defiance College
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