Summary
Overview
Work History
Education
Skills
Certifications & Qualifications
Timeline
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Ramon Cartagena IV

Paterson,NJ

Summary

An outstanding and highly qualified Field Service Engineer with nearly 11 years of electrical and field service experience. Proficient in troubleshooting electrical malfunctions and faults. Over 15 years of exceptional leadership experience in the healthcare industry at the upper management level. Eight years of United States Navy Reserve logistics experience at the Petty Officer rank. Possesses effective organizational and interpersonal skills, dedicated to building professional rapport with both internal and external customers.

Overview

27
27
years of professional experience

Work History

Field Service Engineer

Beckman Coulter Diagnostics
10.2023 - Current
  • Troubleshoot, install, perform preventative maintenance, and service repair on four different Beckman Coulter chemistry analyzers
  • Provide expert service and technical training to Beckman Coulter customers
  • Maintain customer service logs, order repair parts, and keep accurate inventory records
  • Ensure compliance with safety regulations and complete Government and Regulatory compliance training
  • Proficient in Salesforce and Workday CRS platforms.

Field Service Engineer

Quality Up Time Services
03.2022 - 10.2022
  • Commissioned, maintained, and provided emergency support for power electronics at customer sites within the Tri-State area
  • Performed commissioning of UPS systems and conducted preventive maintenance
  • Attended third-party training sessions on OEM units and SOPs, including equipment testing and system rebuilding
  • Collaborated with technical support and customers to troubleshoot maintenance and operational issues
  • Prepared daily reports to track production, commissioning, maintenance, and troubleshooting outcomes
  • OSHA 10 and NFPA 70E 2021 trained and certified.

Field Service Engineer

Olympus America Medical Division
06.2021 - 03.2022
  • Installed and maintained video processors, light sources, video monitors, and equipment on Endoscope Towers
  • Performed custom cable installations in operating rooms and endoscopy suites
  • Provided in-service training to end users and daily support to customers and sales teams.

Field Service Engineer Level 2

Schneider Electric North American I.T. Business
05.2015 - 06.2021
  • Built, commissioned, maintained, replaced, and repaired Uninterruptible Power Supply (UPS) systems
  • Performed operational checks, preventive maintenance, and troubleshooting on high and low voltage systems
  • Installed, programmed, and troubleshooted communication devices attached to UPS systems
  • Interacted frequently with diverse internal teams, including Tech Support, Dispatchers, and Network Managers
  • Prepared detailed daily reports to track production, maintenance, and troubleshooting outcomes.

Logistics Specialist

United States Navy Reserves
01.2012 - 01.2021
  • Managed inventories of repair parts and supplies supporting ships, squadrons, and shore-based activities
  • Qualified as a hull boss and crane operator
  • Utilized financial accounting and database systems for inventory and fiscal management functions.

Outreach and Resource Manager

Research Foundation City University of New York
10.2013 - 05.2015
  • Managed network growth and outreach activities with community partners
  • Assessed student needs and developed service plans to ensure long-term success for young parents
  • Collected and analyzed primary data on expectant and parenting teens/young adults within schools and communities
  • Submitted quarterly performance reports based on program data.

Electrical Mechanic

USMC Electrical
Bloomfield, NJ
08.2010 - 09.2013
  • Maintained, troubleshooted, repaired, and replaced power distribution and lighting systems
  • Installed industrial machinery, power distribution systems, and communication/data systems
  • Conducted electrical demolition, conduit installation, and control system planning
  • Proficient with electrician tools and capable of operating sky lifts and cranes.

Retention Manager

Royal Health Care NYC
05.2010 - 10.2010

Regional Marketing Manager

Fidelis Care NYC
04.2009 - 03.2010

Marketing and Retention Manager

New York Presbyterian Hospital
01.1998 - 01.2009

Education

Bachelor of Business Administration -

Metropolitan College of New York
04.2014

Associates of Applied Sciences in Business Administration -

Metropolitan College of New York
01.2007

Skills

  • Electrical Engineering
  • Project Management
  • Operations
  • Logistics
  • Medical Industry Support
  • Customer Service Management
  • Work Order Management
  • Safety and compliance
  • Customer Management
  • Remote Support

Certifications & Qualifications

  • OSHA 10-NFPA 70E 2020 Certified
  • State of New Jersey Commissioned Notary Public, 2021
  • US Navy Crane Operator Qualification, 2014
  • US Navy Hull Boss Qualification, 2014
  • Naval Tactical Training Center Meridian – Logistics Specialist Certification, 2013

Timeline

Field Service Engineer

Beckman Coulter Diagnostics
10.2023 - Current

Field Service Engineer

Quality Up Time Services
03.2022 - 10.2022

Field Service Engineer

Olympus America Medical Division
06.2021 - 03.2022

Field Service Engineer Level 2

Schneider Electric North American I.T. Business
05.2015 - 06.2021

Outreach and Resource Manager

Research Foundation City University of New York
10.2013 - 05.2015

Logistics Specialist

United States Navy Reserves
01.2012 - 01.2021

Electrical Mechanic

USMC Electrical
08.2010 - 09.2013

Retention Manager

Royal Health Care NYC
05.2010 - 10.2010

Regional Marketing Manager

Fidelis Care NYC
04.2009 - 03.2010

Marketing and Retention Manager

New York Presbyterian Hospital
01.1998 - 01.2009

Bachelor of Business Administration -

Metropolitan College of New York

Associates of Applied Sciences in Business Administration -

Metropolitan College of New York

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Ramon Cartagena IV