Ramon Cortez
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Floor Host
Larry Flynt's Hustler Club
10.2022 - 03.2023
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
Floor Host
Scores Tampa
09.2020 - 09.2022
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
VIP Host
Christie Phoenix
10.2019 - 08.2021
- Promoted business loyalty by fostering positive customer relationships.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Advised customers about special offerings and menu items to help drive sales.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
ECommerce Shopping
Walmart
10.2017 - 07.2019
- Researched market trends to identify customer needs and preferences for strategic planning.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Networking Marketing
ACN
12.2014 - 10.2017
- Met with vendors to assess products, inquire about services and negotiate prices.
- Administered and procured funding for new marketing programs.
- Updated customer database and generated lists and counts for direct marketing projects.
- Completed in-depth reviews of market conditions and customer preferences.
- Wrote engaging and successful marketing, advertising, and website copy.
- Shadowed senior personnel on complex marketing pursuits to build skill sets.
- Onboarded new team members and coached personnel in marketing tasks.
- Planned marketing initiatives and leveraged referral networks to promote business development. "Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Cashier
7-eleven
07.2013 - 03.2014
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments, and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet a wide range of customer needs.
- Lifted up to [50] pounds at once and used a forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at the beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged, and displayed merchandise as required.
Education
High School Diploma -
North High School
North St.paul MN Skills
- Trust & safety
- Risk & compliance
- Content experience
- Vetting
- Customer Experience
- Hosting Meetings
- Guest Greetings and Seating
- Warm and Friendly
- Active Listening and Communication
- Organization and Time Management
- Conflict and Complaint Resolution
- Public Safety and Security
- Communications and Media
- Creativity and Adaptability
Timeline
Floor Host
Larry Flynt's Hustler Club
10.2022 - 03.2023
Floor Host
Scores Tampa
09.2020 - 09.2022
VIP Host
Christie Phoenix
10.2019 - 08.2021
ECommerce Shopping
Walmart
10.2017 - 07.2019
Networking Marketing
ACN
12.2014 - 10.2017
Cashier
7-eleven
07.2013 - 03.2014
High School Diploma -
North High School
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