RAMON DELGADO
El Portal,FL
Summary
Dynamic and engaging bartender with a proven track record at Flanigan's Seafood Bar and Grill, known for delivering exceptional customer service and fostering loyalty. Highly reliable and skilled in responsible alcohol service, I excel in fast-paced environments, ensuring guest satisfaction while maintaining cleanliness and compliance with health regulations.
Overview
27
27
years of professional experience
Work History
Bartender
The Palm Restaurant
Miami, FL
05.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Flanigans Enterprises Inc
Surfside, Fl
10.2013 - 04.2018
General Manager
Moonchine
Miami, FL
07.2008 - 04.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
Flanigan's Seafood Bar and Grill
Surfside, Fl
01.1998 - 05.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Diploma -
North Miami Senior
North Miami, FL12.1994
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
- Alcohol awareness
Timeline
Bartender
The Palm Restaurant
05.2018 - Current
Bartender
Flanigans Enterprises Inc
10.2013 - 04.2018
General Manager
Moonchine
07.2008 - 04.2013
Bartender
Flanigan's Seafood Bar and Grill
01.1998 - 05.2008
Diploma -
North Miami Senior