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Ramon Dunn
Summary
Operations Manager focused on strategic planning and team development. Enhanced operational efficiency through data-driven process improvements and effective delegation. Committed to fostering a positive work environment while aligning team objectives with organizational goals, resulting in improved productivity and morale.
Overview
28
28
years of professional experience
Work History
Manager Hub Operations
FedEx Express
Damage Intervention / Freight Research
02.2025 - Current
- Led damage intervention team in freight research, mitigating risks and ensuring safer shipment processes.
- Identified, addressed, and prevented damage to shipments, supporting freight canopy operations.
- Provided leadership and guidance, delegating responsibilities and establishing objectives and priorities.
- Organized workflow and distribution of tasks, aligning with corporate strategies and goals.
- Formulated schedules and ensured adherence to timelines for project completion.
- Applied advanced concepts and methods to resolve issues related to policies or procedures.
- Executed sound financial decisions enhancing department performance and efficiency.
- Fostered positive attitudes and morale among teams through conflict management, enhancing overall productivity.
Manager Hub Operations
FedEx Express
East Bypass Screening Operation
10.2024 - 02.2025
- Led and guided employees to improve productivity and morale across teams.
- Delegated responsibilities to align team efforts with work objectives and priorities.
- Organized workflow distribution to enhance operational efficiency.
- Integrated corporate strategies into unit plans, achieving alignment with organizational goals.
- Formulated and adhered to schedules, optimizing project timelines.
- Applied advanced concepts and methods to address complex issues and policies.
- Made sound financial decisions that improved departmental performance.
- Managed conflict effectively, fostering a positive work environment.
Manager Sort/Support Operations
FedEx Express
Postal Bypass West
01.2023 - 10.2024
- Managed team performance and provided coaching to enhance service quality.
- Analyzed workflow processes to identify areas for improvement and efficiency.
- Ensured accurate inventory management and tracking of shipments daily.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Supervised daily operations for package sorting and delivery processes.
- Coordinated logistics for postal bypass operations, ensuring timely and efficient processing
- Coordinated team schedules to ensure timely service and coverage.
- Implemented safety protocols to maintain a secure work environment.
Manager Sort/Support Operations
FedEx Express
North Input
11.2018 - 01.2023
- Managed daily operations of sorting of packages.
- Managed team performance and provided coaching to enhance service quality.
- Analyzed workflow processes to identify areas for improvement and efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw team performance and ensured adherence to safety protocols.
- Delegated work to staff, setting priorities and goals.
- Implemented process improvements, resulting in an increase in operational efficiency.
Manager Hub Operations
FedEx Express
Outbound Operations , Green Hub
02.2016 - 11.2018
- Implemented safety protocols to maintain a secure working environment.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Led daily operations to ensure efficient package delivery processes.
Ramp Agent
FedEx Express
Outbound Operations, Mega Hub
10.2014 - 02.2016
- Ensured compliance with FedEx policies and procedures for all ramp functions.
- Computed weight and balance of aircraft and trucks for safe transport.
- Coordinated activities in assigned area, optimizing manpower allocation to enhance productivity.
- Trained personnel to improve skill sets and performance, contributing to team readiness.
- Monitored personnel attendance to maintain operational readiness and compliance.
- Assisted manager in communicating essential information to staff, promoting operational clarity.
- Conducted pre-work meetings during manager's absence to maintain operational flow.
- Completed paperwork and manifests accurately and promptly to support operations.
Manager Hub Operations
FedEx Express
Outbound Operations, Mega Hub
02.2008 - 10.2014
- Led daily operations to ensure efficient package delivery processes.
- Coordinated team schedules to optimize workforce productivity and coverage.
- Implemented safety protocols to maintain a secure working environment.
- Conducted performance evaluations to support employee development initiatives.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
Ramp Agent
FedEx Express
Outbound Operations , Ultra Hub
03.2002 - 02.2008
- Organized prework meetings when manager was unavailable.
- Collaborated with team members to maintain workflow during peak times.
- Sorted packages based on destination for accurate delivery processing.
- Assisted in training new employees on standard operating procedures.
- Communicated effectively with dispatchers to coordinate flight schedules.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Ensured proper weight balance on aircrafts.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Prepared detailed reports summarizing activities performed during shift.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Operated ground support equipment to facilitate aircraft operations safely.
Shift Supervisor
U.S. Security
01.1999 - 03.2002
- Oversaw security staff performance, ensuring adherence to safety regulations and protocols.
- Coordinated communication between management and security personnel to enhance shift operations.
- Created employee schedules that aligned individual strengths with operational demands.
- Delegated tasks effectively based on individual abilities, enhancing operational efficiency.
- Implemented standard operating procedures for incident reporting and response.
Material Handler
FedEx Express
08.1999 - 07.2000
- Collaborated with team members to maintain a safe work environment.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Loaded and unloaded packages using forklifts and hand trucks.
- Sorted and organized packages for efficient shipping and delivery.
- Maintained safety standards while operating warehouse equipment.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
Cargo Handler
FedEx Express
03.1998 - 03.1999
- Executed loading and unloading of aircraft, containers, and trucks, ensuring safety and compliance by securing cargo, auditing package sizes and weights, implementing safety procedures, tracking packages, and operating mechanized ramp equipment.
- Loaded and unloaded cargo from trucks and containers.
- Sorted packages by destination and priority for efficient processing.
- Operated forklifts and pallet jacks for safe material handling.
Education
University of Phoenix
University of Memphis
Southwest Tennessee Community College
Kirby High School
Skills
- Project management
- Operations management
- Regulatory compliance
- Safety protocols
- Damage prevention
- Process optimization
- Operational efficiency
- Cost reduction
- Performance enhancement
- Data analysis
- Trend analysis
- Report generation
- Strategic alignment
- Resource allocation
- Project planning
- Change management
- Team leadership
- Cross-functional communication
- Problem solving
- Operations management
Recent Accomplishments
- SFA 90+ FY'22
- Manager of 3rd Quarter FY'23
- Manager of the Year FY'23
- MS NXT-LVL Standard Operating Procedures Project
- Postal West Restructure Project
- Successful Implementation of Damage Intervention Team for Heavyweight Operations
- Outstanding Leadership Award 2nd Quarter FY26
Timeline
Manager Hub Operations
FedEx Express
02.2025 - Current
Manager Hub Operations
FedEx Express
10.2024 - 02.2025
Manager Sort/Support Operations
FedEx Express
01.2023 - 10.2024
Manager Sort/Support Operations
FedEx Express
11.2018 - 01.2023
Manager Hub Operations
FedEx Express
02.2016 - 11.2018
Ramp Agent
FedEx Express
10.2014 - 02.2016
Manager Hub Operations
FedEx Express
02.2008 - 10.2014
Ramp Agent
FedEx Express
03.2002 - 02.2008
Material Handler
FedEx Express
08.1999 - 07.2000
Shift Supervisor
U.S. Security
01.1999 - 03.2002
Cargo Handler
FedEx Express
03.1998 - 03.1999
University of Phoenix
University of Memphis
Southwest Tennessee Community College
Kirby High School