Connie Biddle
Oakland,TN
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Manager Hub Operations
FedEx Express
Memphis, TN
01.2022 - Current
- Evaluated and optimized daily processes within hub to support seamless operational functionality.
- Analyzed performance metrics to identify improvement opportunities and executed strategic changes.
- Achieved operational excellence by effectively managing a large administrative team.
- Managed project coordination efforts to ensure effective execution and strict observance of deadlines.
- Assisted in implementing changes to processes, policies, training, and systems. Helped teams adapt to new procedures and guidelines. Supported training initiatives to enhance employee understanding of updated systems.
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Ensured maintenance of a professional, organized, and secure atmosphere to enhance employee and patron experiences.
- Implemented cross-training programs to optimize workforce flexibility and operational efficiency.
- Enhanced safety protocols to ensure secure working environments for employees.
- Enhanced team performance through diligent monitoring of daily activities and proactive mentoring of team members.
Supervisor
United Parcel Service (UPS)
Memphis, TN
01.2013 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Unarmed Security Guard
Allied Universal Security
Memphis, TN
01.2016 - 01.2019
- Conducted security patrols across grounds on foot and in vehicle. Recorded detailed observations of unusual conditions that could pose security risks or safety hazards.
- Facilitated de-escalation strategies to resolve conflicts effectively.
- Supported safe transportation of clients to ensure timely arrivals.
- Assisted teams during evacuations in response to fires, medical emergencies, and natural disasters. Supported individuals in navigating safe exit routes during critical situations. Provided aid to emergency personnel in managing evacuation processes.
- Activated alarms and contacted emergency services in response to fire incidents or unauthorized individuals on premises.
- Enforced compliance by warning violators of rule infractions, including loitering, smoking, and possession of prohibited items.
- Assisted authorized personnel with property access and monitored entry and exit points. Supported compliance by verifying identities of individuals entering premises.
- Monitored departing personnel to safeguard company assets and uphold security protocols.
- Assisted in investigating and documenting accidents, incidents, and suspicious activities. Recorded detailed logs as required.
Medical Assistant (Extern)
Office of Dr. Pankonaka
Memphis, TN
10.2016 - 12.2016
- Coordinated scheduling of patient appointments to enhance clinic efficiency and ensure accurate patient records.
- Assisted in tracking lab results for patients. Pulled patient charts for physician review. Supported healthcare team in maintaining accurate patient records.
- Facilitated patient engagement by welcoming individuals and assessing wellbeing since last treatment.
- Conducted thorough medical chart reviews to ensure accuracy and completeness.
- Oversaw clinic cleanliness and safety protocols to minimize injury risks.
- Engaged with supervisors to obtain constructive feedback aimed at continuous performance improvement.
- Organized appointment scheduling and test coordination to enhance patient care delivery.
- Facilitated patient preparation and recovery processes to enhance comfort and well-being.
- Managed incoming telephone calls to provide office information and address inquiries.
Education
Bachelor’s Degree - Business Administration and Management
Strayer University
Memphis, TN01.2021
Associate of Occupational Studies Degree - Medical Assistant with Office Management
Vatterott Career College
Memphis, TN01.2016
High School Diploma - undefined
Hillerest High School
Memphis, TN01.2013
Skills
- Proficient in Microsoft Office
- Presentation software proficiency
- Excel spreadsheet management
- Customer engagement
- Payroll management
- Critical thinking for problem-solving
- Strategic revenue management
- Strategic decision-making
- Coaching and mentoring
- Effective team leadership
- Schedule management
- Talent acquisition and assessment
- PowerPoint
- Analysis
- Staffing coordination
- Building professional connections
- Effective verbal communication
- Strategic goal setting
- Policy development
- Operations management
- Performance management
- Effective time management
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager Hub Operations
FedEx Express
01.2022 - Current
Medical Assistant (Extern)
Office of Dr. Pankonaka
10.2016 - 12.2016
Unarmed Security Guard
Allied Universal Security
01.2016 - 01.2019
Supervisor
United Parcel Service (UPS)
01.2013 - 01.2022
Associate of Occupational Studies Degree - Medical Assistant with Office Management
Vatterott Career College
High School Diploma - undefined
Hillerest High School
Bachelor’s Degree - Business Administration and Management
Strayer University