RAMON ESTEVEZ
Howard Beach
Summary
Ambitious, dynamic professional, offering hands-on experience in different areas. More than 20 years of customer service within the health market and Sales Industry that include and are not limited to administration and sales management. Organized and detail oriented, fast learner and resourceful. Excellent interpersonal relations with co-workers and management alike.
Overview
24
24
years of professional experience
Work History
Field Sales Representative
Porky Products
Carteret
09.2023 - Current
- Developed strong relationships with clients to understand their needs.
- Conducted product demonstrations to showcase features and benefits.
- Attended industry events to network and gather market intelligence.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Attended trade shows, conferences, and other industry events to promote products.
- Analyzed existing sales data to develop strategies for increasing sales volume.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Generated leads through direct contact with customers and online sources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Healthcare Customer Service Representative
Healthfirst
New York
04.2023 - 08.2023
- Assisted patients with inquiries regarding health insurance and benefits coverage.
- Educated patients about available services and resources within the healthcare facility.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
Sales Representative
US GOURMET FOOD, LLC
Fair Lawn
02.2022 - 03.2023
- Conducted product demonstrations to showcase features and benefits effectively.
- Built strong customer relationships through regular follow-ups and personalized service.
- Collaborated with marketing to develop promotional materials and sales strategies.
- Analyzed market trends to identify new opportunities for product offerings.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
Sales Manager
Puerto Plata Seafood
Ozone Park
04.2020 - 10.2021
- Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Forward orders to manufacturers.
Supervisor
Vitarroz Products, Iberia Foods
Brooklyn
03.2019 - 12.2019
- Lead 5 employees assisting them with the day to day activities and sales production in all 5 boroughs, NJ and PA.
- Encourage my team to support overall company goals, strategic directive and order fulfillment.
- Provide leadership and motivation to team by communicating effectively and create open communication that fosters a collaborative work environment.
- Drive operational excellence and continuous improvement in customer fulfillment.
- Ensure the development, implementation and control of operational budgets, plans and performance standards.
- Make sure quality system policies and procedures are followed and improved where appropriate to ensure all products delivered to the customer meet customer-specific requirements.
- Monitor daily service and margin levels to comply with budgetary goals.
- Monitor product flow and timely distribution of good.
Regional Sales Manager
UNITED GLOBAL TRADING, LLC
Ridgefield
03.2015 - 03.2019
- Created new sales and promotional methods.
- Supervise Accounts Already opened by checking products are well positioned and seen by clients and make sure the products are not expired.
- Create new sales and marketing strategies to drive growth.
- I Set up booths at trade shows and business to demonstrate the quality of the product.
Car Sales & Leasing Consultant
Major World Chevrolet Service
Queens
02.2014 - 01.2015
- Assist and Educate Customers about vehicle lease/purchase in a friendly and engaging manner.
- Recommend and offer suggestions according to Customer's needs.
- Create a professional relationship with customers while performing a detailed demonstration of the product.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Responded to customer enquiries concerns.
- Continuously reviewed product publications for clear and concise knowledge of the product.
- Created and established exceptional service with attention to detail to seek referrals and encourage business return.
Marketing Representative
Anpesil LLC
Kings
09.2012 - 01.2015
- Generated sales meeting and exceeding established weekly Goals.
- Maintained current and established new accounts by planning and organizing daily work schedule.
- Proactively communicating with potential sales outlets and current clients.
- Contributed ideas to concept development, strategic planning and business operations.
- Self-implemented strategies of studying existing and potential volume for expected Sales growth vs. Current sales.
- Created and established strong networks providing exceptional service with attention to detail.
Senior Marketing Representative
Health Plus
Queens
12.2001 - 09.2012
- Served as the Community Relations Representative, collaborating with both the practitioners and patients; ensuring quality health care services are being provided and accepting recommendations from doctors to help benefit/improve the program.
- Department of Recertification team leader, directly supervising 5 individuals on Processing and reviewing background information on new Medicaid applicants.
- Completed Medicaid applications for new enrollees and renewals as needed.
- Tracked the Medicaid status for all new enrollees.
- Knowledgeable in all processes associated with Health Plus, Child Health Plus B and Medicaid; to include recertification, pre-qualifying, enrollment, and recruiting.
- Manage, hire and directed staff in meeting expected goals.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
Education
B.S. Degree - Business Management
Pontificia Universidad Madre Y Maestra
Santiago01.1990
Skills
- Concise communication skills
- Professional demeanor
- Product expertise
- Service knowledge
- Verbal and written communication
- Organizational skills
- Interpersonal skills
- Attention to detail
- Trade show management
- Budgeting
- Business operations
- Community relations
- Concept development
- Continuous improvement strategies
- Contract management
- Client relations
- Documentation skills
- Email communication
- Leadership abilities
- Team leadership
- Marketing strategies
- Networking skills
- Event organization
- Policy development
- Process optimization
- Publication management
- Quality assurance
- Recruitment strategies
- Sales expertise
- Strategic planning
Languages
Spanish
Professional
Timeline
Field Sales Representative
Porky Products
09.2023 - Current
Healthcare Customer Service Representative
Healthfirst
04.2023 - 08.2023
Sales Representative
US GOURMET FOOD, LLC
02.2022 - 03.2023
Sales Manager
Puerto Plata Seafood
04.2020 - 10.2021
Supervisor
Vitarroz Products, Iberia Foods
03.2019 - 12.2019
Regional Sales Manager
UNITED GLOBAL TRADING, LLC
03.2015 - 03.2019
Car Sales & Leasing Consultant
Major World Chevrolet Service
02.2014 - 01.2015
Marketing Representative
Anpesil LLC
09.2012 - 01.2015
Senior Marketing Representative
Health Plus
12.2001 - 09.2012
B.S. Degree - Business Management
Pontificia Universidad Madre Y Maestra