Luke Flowney
Grand Rapids,MI
Summary
I am a highly adaptable and reliable professional with exceptional time management skills, enthusiasm, and a strong work ethic. I can thrive in dynamic and various environments, both independently and within teams, to ensure effective contributions to organizational success.
Overview
8
8
years of professional experience
Work History
Disputes Intake Representative
5/3 Bank National Association
Kentwood, MI
06.2023 - Current
- Provided excellent customer service by confidently managing disputes
- Utilized knowledge of system data (ACE, CD1, NetReveal, Phoniex Commander, Prism, Portal, Outlook, and Teams) to resolve issues, ensure accurate documentation, and discreetly handle sensitive information
- Identify trends, escalate issues, and recommend improvements while following established guidelines
Front Desk Receptionist & Office Clerk
Nichol’s Law Firm
Lansing, MI
04.2022 - 06.2023
- Telephone and front desk, database (Dropbox and Outlook), and records management
- Customer service, executive support, calendar management
- Office maintenance, and mail handling.
- Dictating or writing memos from videos and voice memos
Front Desk Guest Service Agent
Holiday Inn Express Hotel Suites
Okemos, MI
03.2020 - 05.2023
- Check-in guests with Opera, Concerto, and Quore. Inform guests about amenities and usage rules
- Address and resolve guest complaints
- Manage invoicing and billing for stays and services. Generate system reports using Opera
- Handle guest reviews and experience scores. Balance cash drawers.
- Manage inventory for the convenience stand
Shift Supervisor
Tropical Smoothie
Okemos, MI
07.2019 - 03.2020
Barista
Starbucks, Sparrow Hospital
Lansing, MI
04.2018 - 07.2019
Cashier
Horrocks Market
Lansing, MI
08.2016 - 04.2018
Education
Some College (No Degree) - Creative Writing
Lansing Community College
Lansing, MISkills
- Appointment Scheduling
- Problem-solving abilities
- Travel Planning
- Microsoft Outlook
- Strong Work Ethic
- Concise communication skills
- Positive Attitude
- Teamwork and flexibility
References
References available upon request.
Timeline
Disputes Intake Representative
5/3 Bank National Association
06.2023 - Current
Front Desk Receptionist & Office Clerk
Nichol’s Law Firm
04.2022 - 06.2023
Front Desk Guest Service Agent
Holiday Inn Express Hotel Suites
03.2020 - 05.2023
Shift Supervisor
Tropical Smoothie
07.2019 - 03.2020
Barista
Starbucks, Sparrow Hospital
04.2018 - 07.2019
Cashier
Horrocks Market
08.2016 - 04.2018
Some College (No Degree) - Creative Writing
Lansing Community College
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