Tyler Nelson
Hudsonville,Michigan
Summary
Motivated graduate of the Sports Communication Program at Ferris State University with work experience in a variety of different fields. Outgoing and friendly with a strong drive to succeed. Has a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Disputes Intake Representative
Fifth Third Bank
Grand Rapids, MI
06.2024 - Current
- Maintained confidentiality of all patient information at all times.
- Disputed fraudulent transactions on multiple systems.
- Drafted dispute investigation reports containing a summary of the dispute and findings.
- Advised customers on the best course of action when resolving disputes.
- Maintained accurate records of all investigations conducted.
Sales Advisor
Best Buy
Grandville, MI
09.2023 - Current
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Hospitality Intern
Fargo-Moorhead RedHawks Baseball
Fargo, ND
05.2023 - 08.2023
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Interviewed new employees and assisted with hiring decision-making.
- Assigned duties to staff in various departments and communicated with supervisor for performance updates.
- Supported front house staff by processing sales using cash register and point-of-sale devices.
- Trained and supervised staff such as Cooks and Servers.
- Tarp Crew
Sales Representative
Great Lakes Wine & Spirits
Detroit, MI
10.2021 - 06.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Arts - Sports Communication
Ferris State University
Big Rapids, MI12.2023
Skills
- Product Merchandising
- Product and Service Knowledge
- Relationship Selling
- Problem-Solving
- Verbal and Written Communication
- Sports Analysis
- Critical Thinking
- Food Service
- Decision Making
- Interviewing
- Job Training
- Event Planning
- Baseball Knowledge
Timeline
Disputes Intake Representative
Fifth Third Bank
06.2024 - Current
Sales Advisor
Best Buy
09.2023 - Current
Hospitality Intern
Fargo-Moorhead RedHawks Baseball
05.2023 - 08.2023
Sales Representative
Great Lakes Wine & Spirits
10.2021 - 06.2022
Bachelor of Arts - Sports Communication
Ferris State University
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