Ramon Flores
Belmont
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
4
4
years of professional experience
Work History
IT Technician
City Of San Leandro
01.2025 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Installed, configured and maintained computer systems and network connections.
Senior Mobile Expert
T-Mobile
09.2021 - 10.2024
- Implemented streamlined processes to efficiently support mobile solutions with an annual user base of 100,000 to 500,000, prioritizing prompt issue resolution and reduced downtime.
- Provided expert technical support for both iOS and Android mobile operating systems, troubleshooting and resolving user issues.
- Consistently resolved over 200 technical issues per month, leveraging expertise to diagnose and solve user problems efficiently.
- Utilized T-Mobile MPOS software to troubleshoot and resolve complex mobile device issues for customers effectively.
- Managed key aspects of customer experience improvement initiatives, resulting in a percentage increase in user satisfaction scores for mobile services.
Education
No Degree - Information Technology
Year Up United
San Francisco, CA07-2025
High School Diploma -
Carlmont High School
Belmont, CA06-2019
Skills
- Proficient in GitHub and Excel
- Desktop technical support
- Hardware installation
- Software configuration
- Network troubleshooting
- Remote support
- Help desk operations
- Network security
- Help desk management
- Software deployment management
- AV equipment management
- Customer service
AREAS OF EXPERTISE
Hardware Installation | Network Configuration | Customer Relationship | Operating System Setup | Remote Desktop Support | Retail Sales Techniques | Microsoft Office 365 | Zoom
Timeline
IT Technician
City Of San Leandro
01.2025 - Current
Senior Mobile Expert
T-Mobile
09.2021 - 10.2024
No Degree - Information Technology
Year Up United
High School Diploma -
Carlmont High School
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