Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramon Foster

Panama City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cook

Gulf Coast Burger
07.2021 - 07.2023
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Front Desk Receptionist

Banana Peel Resort
02.2019 - 12.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

24-7 Intouch
06.2017 - 01.2019
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Ajas Ltd, Sangster's International Airport
04.2015 - 01.2017
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.

Education

Ruseas High
Jamaica
07-2011

Accounting

Cornwall COllege
Jamaica
07-2009

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Hospitality and service industry background
  • Performance improvement

Certification

Caribbean Secondary Education Certificates.

  • Math
  • English
  • Principles of accounting
  • Principle of Business
  • Social Studies
  • Integrated Science


Caribbean Advance Proficiency Examinations.

Certification Acquired.


  • Management of business
  • Communication Studies
  • Accounting
  • Sociology



Timeline

Cook

Gulf Coast Burger
07.2021 - 07.2023

Front Desk Receptionist

Banana Peel Resort
02.2019 - 12.2020

Customer Service Representative

24-7 Intouch
06.2017 - 01.2019

Customer Service Representative

Ajas Ltd, Sangster's International Airport
04.2015 - 01.2017

Ruseas High

Accounting

Cornwall COllege

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