Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Ramon E. Gomez

San Luis

Summary

Telemarketer with over 2.5 years in sales and customer service. Consistently able to professionally aid customers and assist with any concerns or questions. Strengths include computer proficiency, troubleshooting, multitasking and personal persuasion. Experienced with handling inbound and outbound calls. Focused on promoting the company image of quality, professionalism and integrity. Correctional Officer with over 7 years of experience. Equipped with strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff. Highly organized, proactive and punctual with a team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Highly trained in inspection of vehicles entering and exiting the unit/complex. Firearms and firearms safety, regularly attempting the Designated Arms Respond Team(DART). 6 Months experience in SSU(Special Security Unit).

Overview

9
9
years of professional experience

Work History

Customer Service & Support Team

ACT Advanced Call Center Technologies
01.2016 - 04.2018
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Contributed to team efforts by successfully accomplishing daily sales goals.
  • Resolved customer complaints by escalating calls to the proper department.
  • Proficient at computer dialing and computer software.
  • Responded to questions with knowledgeable responses.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Maintained and recorded customer information in the database.
  • Broke down objections using friendly, persuasive strategies.
  • Gave information about available products and services including membership details and purchase advantages.
  • Handled inbound telephone calls from interested customers.
  • Collaborated with management to resolve concerns and problem calls.
  • Educated customers about products/services offerings meeting individual needs by describing offerings and answering questions.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Made appointments with interested customers according to schedule availability.
  • Seasonal work, December

Correctional Officer II

Arizona Correctional Officer
04.2018 - Current
  • Completed daily protocols during emergency situations.
  • Inspected cells and conducted random searches of common areas.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised individuals managed cases in a level facility, Closed Custody.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Applied nonviolent response tools and physical restraint during problematic situations.
  • Assigned inmates to open and appropriate housing units.
  • Detected potential threats and quickly defused conflicts.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment entering and leaving the unit/complex.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Apprehended escapees safely while following proper techniques.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Conducted internal security checks and distributed meals.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Maintained records and logs of man hours, materials and equipment used.
  • Safely transported inmates to and from work sites.
  • Maintained correct physical head count at all times.
  • Maintained daily logs of shift activity.
  • Supervised meal distributions and observed inmates during meals.
  • Interviewed inmates to obtain information and evidence.
  • Administered drug tests to inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Investigated and responded to incidents of inmate misconduct.
  • Conducted security checks of inmates and living areas.

Education

Degree -

San Luis High School
05.2014

Skills

  • First aid and CPR certified
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Self-defense tactics
  • Contraband seizure
  • Weapons training
  • Prisoner transport
  • Gang awareness

LANGUAGES

Fluent English & Spanish

Timeline

Correctional Officer II

Arizona Correctional Officer
04.2018 - Current

Customer Service & Support Team

ACT Advanced Call Center Technologies
01.2016 - 04.2018

Degree -

San Luis High School

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Ramon E. Gomez