Ramon Herrera
FedEx Ground
La Puente,CA
9
years of professional experience
Resourceful professional with a strong work ethic and effective communication skills. Builds meaningful relationships and collaborates successfully within teams while maintaining independence. Tackles challenges with sound judgment and a solutions-oriented approach, actively seeking opportunities for growth and skill development.
Work History
Operations Manager
5 Years 3 Months- Managed day-to-day team performance for 30 employees, ensuring achievement of daily operational goals and service metric targets.
- Coordinated coaching and leadership techniques to motivate staff, increase team engagement, and build individual strengths.
- Reviewed performance data to identify improvement opportunities supporting productivity gains and elevated customer satisfaction scores.
- Monitored daily workplace safety, maintained an efficient workflow, and organized work areas to meet FedEx Ground operational standards.
Trainer
1 Year 4 Months- Conducted hands-on onboarding training for new hires to support adherence to operational procedures, safety standards, and performance expectations.
- Assessed trainee progress and provided targeted coaching to maintain accuracy, improve speed, and support overall performance.
- Established strong rapport with new employees to support effective onboarding and maintain training confidence.
Package Handler
7 Months- Sorted packages by destination, weight, and conveyor routing for accurate loading
- Loaded and unloaded parcels from trailers while following safety and lifting procedures
- Maintained efficient flow across dock areas by organizing freight and staging outbound loads
Manager
1 Year 4 Months- Led daily restaurant operations to maintain service speed, quality, and customer satisfaction.
- Coordinated hiring, onboarding, and coaching efforts to strengthen team performance.
- Reviewed sales, labor, and performance reports to improve operational efficiency.
Education
High School Diploma
Skills
Management
Team Leadership & Employee Development
Critical Thinking
Adaptability
Bilingual: English & Spanish
Strong Verbal & Written Communication
Emotional Intelligence
Attention to Detail
Timeline
Operations Manager
FedEx Ground
07.2021 - CurrentRead More
Trainer
FedEx Ground
03.2020 - 07.2021Read More
Package Handler
FedEx Ground
08.2019 - 03.2020Read More
Manager
McDonald's
04.2018 - 08.2019Read More
La Puente High School
High School Diploma
Read More