Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAMON MENDOZA

Midland,TX

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

RAINROCK SEVICES LLC
02.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Wrote and revised maintenance procedures.

Valve Technician

LOBO VALVE SERVICES, INC
01.2022 - 02.2023
  • Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
  • Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
  • Recorded maintenance information, test results, material usage and repairs made.
  • Reviewed and disassembled control valves prior to completing skilled repairs.
  • Lubricated wearing surfaces of mechanical parts using oils or other lubricants.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Service Technician Supervisor

YOUNGS HOMES
03.2016 - 01.2022
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.

Education

High School Diploma -

Andrews High School
Andrews, TX
05.1999

Skills

  • Work Documentation
  • Quality Assurance
  • Regulatory Compliance
  • Project Oversight
  • Equipment Troubleshooting
  • Customer Service
  • Preventive Maintenance
  • OSHA Requirements
  • Safety Procedures Adherence
  • Troubleshooting Ability
  • Installation and Repair
  • Verbal and Written Communication
  • Problem and Issue Resolution
  • Heavy Lifting
  • Troubleshooting Skills
  • Mechanical Abilities
  • Hand Tool Expertise
  • Work With Minimal Supervision
  • Service Reports
  • HVAC Systems
  • Documentation and Reporting

Certification

H2S,

FORKLIFT

SAFELAND

MAN LIFT

CPR

FIT TEST CARD

Languages

English
Spanish
Native or Bilingual

Timeline

Service Technician

RAINROCK SEVICES LLC
02.2023 - Current

Valve Technician

LOBO VALVE SERVICES, INC
01.2022 - 02.2023

Service Technician Supervisor

YOUNGS HOMES
03.2016 - 01.2022

High School Diploma -

Andrews High School

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RAMON MENDOZA