Ramon Rios Nunez
ERIE,PA
Summary
Committed and professional individual with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Pursues opportunities to learn new skills and contribute to group success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Advisor
NEW MOTORS SUBARU
06.2021 - 08.2024
- Greeted customers to the service department and thoroughly documented their automotive concern. Reviewed service history, assessed their automotive needs, and addressed any relevant questions
- Worked as a liaison between customers and service technicians to find the best possible solution for the customer's concern or needs while keeping the customers time, budget, and expectations in mind
- Scheduled and booked appointments, vehicle drop-offs, and pick-ups
- Maintained positive customer relations to ensure repeat business (PRO, 5 star rating on Adviserly platform)
- Estimated costs for repairs using different platforms and software
- Determined repair timelines, and compose accurate billing invoices while closely working with insurance companies, adjustors and extended warranties
- Advise customers on warranty protections and potential cost savings
Assistant Manager
Walmart
05.2014 - 07.2017
- Drove sales, managed budgets, financial performance and staffing in the Auto Care Center and other assigned areas
- Enforced environmental compliance, OSHA, company policies and procedures
- Provided direction and guidance to hourly employees / associates on proper customer service approaches and techniques to ensure needs, complaints and issues were successfully resolved within company guidelines and standards
- Developed hourly supervisors on maintaining shrink and liabilities to a minimum according to company standards
- Won an ACC regional sales contest
- Top 3 regional ranking for two consecutive years
- Role Model and Exceed Expectations evaluation ratings on shrink and general liabilities for two consecutive years
Asset Protection
Walmart
08.2013 - 11.2013
- Patrolled the store undercover
- Utilized the store CCTV system to research, document, and gather evidence for prosecution and safety compliance purposes
- Detained and deterred shoplifters
- Documented cases and incidents in the store loss prevention database
- Filed criminal charges on suspects and worked closely with the Erie Police Department
- Reviewed Cashier Exception Reports, Refund Review Reports, Scanning Exception Reports, and Scan Out/Stolen Reports
- Executed safety compliance walks, and control checks daily.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Zone Manager
Walmart
06.2011 - 08.2013
- Executed daily operations of the stores Inventory Management System (IMS), DSD receiving, claims and food reclamations
- Was instrumental in reducing administrative errors/ 'Paper Shrink' and worked along with the Store Managers and Asset Protection Manager (APM) in resolving inventory discrepancies
- Utilized several reports such as pre-notification reports, trailer listing reports and invoices in every day operations
- Interviewed and selected individuals to fill managerial vacancies
- Wrote, designed and produced detailed tasks for associates in the stores task management system
- Trained and managed associates in the DSD receiving, freight unloading, IMS, and claims departments and achieved significant improvements in their productivity
- Enforced operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current
- Inspected physical condition of warehouse equipment and prepared work orders for repairs and requisitions for replacement of equipment
- Conferred with department heads to ensure coordination of warehouse activities such as production, merchandising, sales, records control and purchasing
Merchandize Supervisor
Walmart
10.2010 - 06.2011
- Spearheaded the unloading and distribution process of the stores scheduled merchandise deliveries
- Unloaded frozen, dairy, produce and general merchandize deliveries according to the stores daily merchandise planning notes
- Audited pre-notification shipment reports to account for all high ticketed items
- Created trailer listings and secured high ticketed or high shrink merchandise
- Supervised, coached and developed 8 associates involved in unloading, stocking and merchandize distribution
- Maintained warehouse housekeeping and safety compliance
Bay Supervisor
Walmart
03.2009 - 10.2010
- Lead and supervised everyday operations of the stores Tire Lube Express (TLE) service area
- Ensured quality controls, OSHA, and environmental compliances
- Hired, trained, lead and developed automotive technicians on everyday shop maintenance, operations, and outstanding customer service
- Maintained/inspected shop equipment, and scheduled repairs
- Kept tool inventory and merchandise on-hands accurate
- Ordered supplies and merchandise accordingly
Receiving Associate
Walmart
02.2008 - 10.2010
- Worked in a team of associates involved in the unloading, sorting, and distribution of merchandise
- Removed and stocked scheduled merchandise according to the stores inventory management system (IMS)
- Made cardboard and plastic bales with the stores power equipment according to the recycling program
- Maintained warehouse housekeeping
Muller Operator
Lincoln Foundry
08.2005 - 02.2008
- Operated and maintained the foundries Sand Muller
- Uniformly mixed tons of foundry sand with consistent amounts of water and clay for the daily production of metal castings
- Also involved in the molding, grinding, and shake-out departments
Tutor
Hispanic American Council
01.2005 - 06.2005
- Aided foreign students in the 'Migrant After School Program' with their after school curricular activities
- Involved students in summer activities
- Translated (Spanish, English)
Education
BA - Criminal Justice
Edinboro University
Edinboro, Pa01.2014
AA - Liberal Studies
Edinboro University
Edinboro, Pa01.2009
High School Diploma - undefined
East High School
Erie, Pa01.1999
Skills
- Work well in a high-pressure environment
- Skilled with computer systems and software
- Skilled at organizing complex projects
- Defining project priorities
- Self-starting
- Goal-oriented
- Strategist
- Perseverance
- Records maintenance
- Bill Preparation
- Technical knowledge
- Point-of-sale system
- Listening skills
Certification
- Sit-Down Forklift
- Walkie Stacker
- Electric Power Jack
- Scissor Lift
Languages
Spanish
Full Professional
Timeline
Service Advisor
NEW MOTORS SUBARU
06.2021 - 08.2024
Assistant Manager
Walmart
05.2014 - 07.2017
Asset Protection
Walmart
08.2013 - 11.2013
Zone Manager
Walmart
06.2011 - 08.2013
Merchandize Supervisor
Walmart
10.2010 - 06.2011
Bay Supervisor
Walmart
03.2009 - 10.2010
Receiving Associate
Walmart
02.2008 - 10.2010
Muller Operator
Lincoln Foundry
08.2005 - 02.2008
Tutor
Hispanic American Council
01.2005 - 06.2005
AA - Liberal Studies
Edinboro University
High School Diploma - undefined
East High School
BA - Criminal Justice
Edinboro University
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