Victoria Drake
Juneau,AK
Summary
To secure a position with a well-established organization, in a stable environment that will lead to a lasting relationship. A position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Overview
12
12
years of professional experience
Work History
Member Service Specialist
Costco
Bismarck, ND
08.2019 - Current
- Opened and trained a new store in accordance with company policies and member returns. Providing exceptional service and problem-solving for co-workers and members.
- Trained Hearing-Aid Dispenser.
- Trained Optical Assistant.
- HIPAA certified.
- Curated a comfortable, safe environment for members to discuss personal medical history while finding a solution for their needs.
- Accommodated members with special needs, meeting their requirements in a positive manner.
- Optimized scheduling with inter-company systems, and organized sensitive medical data. Kept member products safe and organized while waiting for pickups.
- Facilitated payment options for members while working with their insurance companies.
Customer Service Supervisor
Sam's Club
Traverse City, MI
01.2013 - 01.2014
- Lead, inspire, and energize team members.
- Train and coach employees through effective floor leadership, creating a profitable and engaging experience where no customer is left unserved or underserved. Customer experience is always a priority.
- Validate assigned tasks to ensure proper merchandising, and display functionality.
- Analyze individual and team performance.
- Coach employees on the floor daily, complete weekly one-on-one coaching sessions, and quarterly performance appraisals with the team.
- Ensure the team has the appropriate knowledge and expertise for continuous learning and self-development.
- Conduct regular training meetings per company regulations.
Education
High School Diploma -
Kingsley High School
Kingsley, MI01-2010
Psychology
Northwestern Michigan College
Traverse CitySkills
- Work well in a high-pressure environment
- Well-organized, and efficient
- Strength in planning and problem-solving
- Excellent communication (both written and verbal), and interpersonal skills
- Bring enthusiasm to team projects, and encourage others to develop workable ideas
- Accuracy, attention to detail, and working well in a team environment
- Supervisory experience
- HIPAA certified
References
References available upon request.
Timeline
Member Service Specialist
Costco
08.2019 - Current
Customer Service Supervisor
Sam's Club
01.2013 - 01.2014
High School Diploma -
Kingsley High School
Psychology
Northwestern Michigan College
Similar Profiles
Juan NunezJuan Nunez
Sales Associate at CostcoSales Associate at Costco
Michael VilladoresMichael Villadores
Truck Driver at CostcoTruck Driver at Costco
Carol FrederickCarol Frederick
Product Demonstrator at CostcoProduct Demonstrator at Costco
Darius FreemanDarius Freeman
Front End Attendant at CostcoFront End Attendant at Costco
Megan KomarMegan Komar
Hairstylist at Self EmployedHairstylist at Self Employed