Ramon Rivera Jr
Retired
Harlingen,TX
Summary
Dynamic Customer Interaction Representative with proven call center experience at Ansafone Contact Center. Skilled in CRM software and assertive communication, I excelled in resolving customer inquiries and enhancing service processes. My commitment to personalized solutions and team collaboration led to improved customer satisfaction and operational efficiency.
Overview
2
2
Languages
45
45
years of professional experience
Work History
Customer Interaction Representative
Ansafone Contact Center
04.2022 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company protocols and customer service standards.
- Adapted to diverse customer needs, ensuring personalized service and satisfaction.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Implemented standardized responses for frequently asked questions, improving response time.
- Provided insights during team meetings, contributing to strategic discussions on service enhancements.
- Delivered personalized solutions for each client''s unique needs by actively listening to concerns and employing critical thinking skills during problem-solving efforts.
Wearhouse Maintenance
The Lighthouse Lighting
06.2001 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Maintenance &Shipping and Reciveing
Rio Grande Valley Museum
07.1996 - 08.2001
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Wearhouse Maintenance
Butter Krust Baking Co.
02.1981 - 08.1996
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
GED -
Skills
Call center experience
Assertiveness
CRM software
Customer service
Timeline
Customer Interaction Representative - Ansafone Contact Center
04.2022 - 03.2026
Wearhouse Maintenance - The Lighthouse Lighting
06.2001 - 09.2021
Maintenance &Shipping and Reciveing - Rio Grande Valley Museum
07.1996 - 08.2001
Wearhouse Maintenance - Butter Krust Baking Co.
02.1981 - 08.1996
San Benito Education School - GED,