Ramon Urena
Yonkers,NY
Summary
Seasoned professional with a proven track record in delivering exceptional customer service within dynamic, high-paced environments. I demonstrate outstanding organizational and multitasking capabilities, adept at prioritizing workloads effectively. Proficient in utilizing advanced management systems for order processing, inventory management, and shipment tracking. Aspiring to apply my skills to contribute significantly to your team. Acknowledged for innovative thinking by colleagues, I bring a reliable commitment to assisting your team in achieving goals with efficiency and effectiveness. Additionally, I possess strong computer literacy and networking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Visual Merchandising Team Lead
Bloomingdales
05.2023 - Current
- Executed corporate marketing initiatives effectively through the store
- Enhanced store presentation by strategically organizing merchandise and creating visually appealing displays
- Boosted sales performance by analyzing data and implementing effective merchandising strategies
- Streamlined processes for efficient replenishment of stock, reducing out-of-stock occurrences.
- Provided excellent customer service towards customers and help guide them towards their desired style.
Customer Service Associate
ShopRite
12.2022 - 05.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Streamlined communication with clients for improved service experiences and increased loyalty
- Maintained a high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Sales Associate
HomeGoods
10.2021 - 12.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Lead Sales Associate
FootLocker
10.2020 - 10.2021
- Increased sales revenue by developing and maintaining strong relationships with clients
- Delivered excellent customer service for repeat business and referrals
- Trained new sales associates to ensure consistent performance across the team
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Education
Electronics And Computer Circuitry - ECC
Saunders Trades & Technical High School
Yonkers, NY06.2022
Skills
- Problem Solving
- Customer Service Excellence
- Attention to Detail
- Time Management
- Decision Making
- Analytical Thinking
Certification
Electronics and Computer Circuitry
Accomplishments
3.8
Timeline
Visual Merchandising Team Lead
Bloomingdales
05.2023 - Current
Customer Service Associate
ShopRite
12.2022 - 05.2023
Sales Associate
HomeGoods
10.2021 - 12.2022
Lead Sales Associate
FootLocker
10.2020 - 10.2021
Electronics and Computer Circuitry
Electronics And Computer Circuitry - ECC
Saunders Trades & Technical High School
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