Ramona Charles
Brooklyn
Summary
Customer Service Professional with over 12 years of experience in delivering exceptional service and fostering strong relationships. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality. Achieved high customer satisfaction through effective communication and problem-solving skills. Focused on continuous growth and contributing to team success.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Bakery clerk
Stop And Shop Supermarket
Queens
01.2019 - Current
- Prepare, bake and decorate, pastries, pies, cookies and other baked goods.
- Ensure customer satisfaction by resolving all issues, complaints, and concerns in an efficient and timely manner.
- Accurately record and prepare customer orders
- Ensure all items on sales floor are properly priced and up to date.
- Ensure all out of date items were removed from sales floor daily and discarded following company guidelines
- Monitored bakery inventory levels of supplies, ingredients, and products to support efficient operations.
- Placed orders for bakery products, ingredients, and supplies to maintain inventory levels.
- Trained new employees on company policies and procedures.
- Prepare a list of duties and assign task to employees
- Developed weekly work schedules to optimize staffing and maintain smooth bakery operations.
- Implemented strategies to increase productivity.
- Maintained equipment safety records.
- Ensured employee compliance with local, state, and industry food safety and sanitation guidelines to uphold quality standards.
Receptionist
McLaughlin And Charles Trucking LLC
Brooklyn
01.2007 - 01.2019
- Coordinated delivery and pick-up appointments while updating carrier information to ensure timely shipments.
- Communicated with companies and customers to streamline shipment processes.
- Compile and maintain manual and electronic data such as gas cards expense, track mileage, cost, billing, routing and logistics information to prepare reports and process requests.
Bakery clerk
The Food Emporium
New York
06.2007 - 02.2018
- Delivered exceptional customer service and managed customer orders to enhance shopping experience.
- Maintain and restock bakery sales floor merchandise.
- Provide customer service and handle customer orders daily.
- Restocked and organized bakery sales floor merchandise to ensure optimal product availability.
- Trained new employees on bakery procedures and customer service.
- Manage the operations of the bake in my the manager’s absence.
- Place orders for bakery goods, ingredients and supplies.
- Engaged with customers by providing product information and personalized suggestions to foster loyalty.
Education
Diploma/ G.E.D -
Happy Hill Secondary School
Grenada, W.I.Associates of science - Interdisciplinary Studies
Sunny Empire State College
Saratoga Springs, N.Y.Skills
- Order preparation
- Inventory management
- Food safety compliance
- Light data entry
- Issue resolution
- Organizational skills
- Computer skills
- Internet skills
Certification
Certified Food Safety Manager
Timeline
Bakery clerk
Stop And Shop Supermarket
01.2019 - Current
Bakery clerk
The Food Emporium
06.2007 - 02.2018
Receptionist
McLaughlin And Charles Trucking LLC
01.2007 - 01.2019
Diploma/ G.E.D -
Happy Hill Secondary School
Associates of science - Interdisciplinary Studies
Sunny Empire State College