RAMONA C. N. LINDSAY
Ellenwood,GA
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Dr William McGarity Jr
Decatur, GA
05.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments, and collected co-payments and deductibles as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
Customer Service Representative
Chime Solutions
Morrow, GA
08.2019 - 05.2023
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assisted clients with completing forms required for processing applications.
Customer Service Representative
SYKES - US Center
Colorado Springs, CO
12.2019 - 04.2020
- Assisted callers with questions concerning filing state and federal tax forms in accordance with applicable regulations.
- Assisted individuals in preparing amended returns when needed due to errors or omissions in prior years' filings.
- Reviewed documents submitted by taxpayers to ensure completeness before submission to taxing authorities.
- Responded promptly to inquiries from taxpayers regarding their accounts or payment status.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Production Associate
Luxottica
McDonough, GA
03.2018 - 06.2019
- Performed routine maintenance on equipment used in the production process.
- Communicated with other departments to coordinate activities related to product delivery.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Customer Service Representative
Chime Solutions
Morrow, GA
07.2017 - 01.2018
- Provided customer service support for employees regarding their benefits plans.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Checked accuracy and completeness of benefits applications and documents.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Communicated effectively via email and phone with plan participants to resolve issues pertaining to health and other benefits offered.
Education
Medical Assistant Certificate -
ADVANCE CAREER TRAINING
Decatur, GA01.2003
Externship -
INTOWN FAMILY PRACTICE AND SPORTS MEDICINE
Decatur, GA01.2003
Diploma -
OPEN CAMPUS HIGH SCHOOL
Decatur, GA01.2001
Skills
- Payment Collection
- Referral Verification
- HIPAA Compliance
- Patient Relations
- Telephone Etiquette
- Microsoft Office
- Office Administration
- Documentation
- Goal-Oriented
- Customer Relations
- Organizational Skills
- Continuous Improvement
- Active Listening
- Problem Resolution
- Attention to Detail
- Time management abilities
Timeline
Medical Receptionist
Dr William McGarity Jr
05.2024 - Current
Customer Service Representative
SYKES - US Center
12.2019 - 04.2020
Customer Service Representative
Chime Solutions
08.2019 - 05.2023
Production Associate
Luxottica
03.2018 - 06.2019
Customer Service Representative
Chime Solutions
07.2017 - 01.2018
Medical Assistant Certificate -
ADVANCE CAREER TRAINING
Externship -
INTOWN FAMILY PRACTICE AND SPORTS MEDICINE
Diploma -
OPEN CAMPUS HIGH SCHOOL
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