Summary
Overview
Work History
Education
Skills
Timeline
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Ramona Delvillar

Meriden,CT

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

20
20
years of professional experience

Work History

Supervisor

Charley's Philly Cheese Steak
03.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Supervisor

Bozzuto
02.2020 - 05.2020
  • Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.
  • Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
  • Upheld regulatory compliance by staying current with industry standards and maintaining accurate documentation of all sanitation activities performed in the facility.
  • Reduced downtime during production changeovers with efficient coordination of sanitation crew members'' tasks during each shift transition period.
  • Ensured timely completion of sanitation tasks through effective communication and teamwork amongst staff members.
  • Enhanced workplace safety by implementing and enforcing sanitation policies and procedures.
  • Promoted a positive work environment within the sanitation department by recognizing exceptional performances from team members.

Supervisor

Red Lion Hotels
06.2019 - 09.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Supervisor

Four Points Sheraton Hotel
04.2017 - 08.2018
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Key Holder Supervisor

Longhorn Steakhouse
11.2012 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Key Holder Supervisor

Forever 21
11.2006 - 05.2007
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Collaborated with management to develop strategies for enhancing the overall customer experience.
  • Supported store promotions by effectively communicating deals and discounts to customers during checkout.

Server Supervisor

Friendly's Restaurant
07.2005 - 10.2011
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Improved communication among staff members through regular team meetings and open discussion forums.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.

Education

High School Diploma -

Orville H. Platt High School
220 Coe Ave Meriden Ct 06451
04-2006

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Team building

Timeline

Supervisor

Charley's Philly Cheese Steak
03.2023 - 04.2025

Supervisor

Bozzuto
02.2020 - 05.2020

Supervisor

Red Lion Hotels
06.2019 - 09.2019

Supervisor

Four Points Sheraton Hotel
04.2017 - 08.2018

Key Holder Supervisor

Longhorn Steakhouse
11.2012 - 01.2017

Key Holder Supervisor

Forever 21
11.2006 - 05.2007

Server Supervisor

Friendly's Restaurant
07.2005 - 10.2011

High School Diploma -

Orville H. Platt High School

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Ramona Delvillar