Ramona Gallo
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
44
44
years of professional experience
Work History
Patient Service Representative
Clinical Care Associates
10.1989 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Account Receivable Representative
Clinical Care Associates Of The UPHS
10.1988 - Current
- Streamlined billing processes for improved efficiency and reduced errors.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
- Assisted with month-end close procedures, enabling timely financial reporting.
Dental Assistant
John Radomile, DDS
07.1980 - 04.1982
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Patient Services Representative
Scheie Eye Institute
04.1981 - 05.1988
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Education
Certificate - Dental Assisting
Lyons Technical Institute
Upper Darby, PA06.1981
High School Diploma -
Springfield High School
Springfield, PA06.1979
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- Patient greeting
- Scheduling appointments
- Eligibility Determination
- Medical insurance
- Healthcare industry understanding
- Directing callers
- Insurance Billing
- Multitasking and Organization
- Patient Registration
- Call Screening
- Patient check-in
- Registration and Admissions
- Payment Processing
- Referral Coordination
- Financial Procedures Adherence
Timeline
Patient Service Representative
Clinical Care Associates
10.1989 - Current
Account Receivable Representative
Clinical Care Associates Of The UPHS
10.1988 - Current
Patient Services Representative
Scheie Eye Institute
04.1981 - 05.1988
Dental Assistant
John Radomile, DDS
07.1980 - 04.1982
Certificate - Dental Assisting
Lyons Technical Institute
High School Diploma -
Springfield High School
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