RAMONA GOINS
Michigan Department Of Health And Human Serivce
1
Certification
6
years of professional experience
Highly Motivated with aspirations to grow in a career in Healthcare & Real Estate. Often regarded as an exceptionally dependable coworker that thoroughly executes every project or task that advocates for delivering the best results in Patient-Care Settings. Adept in leadership, significantly enhanced patient protocols and medication authorization processes and adeptness in emergency response.
Work History
Wellness Director
1 Year 7 Months- Conducted assessments to identify individual health needs and tailor wellness initiatives accordingly.
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
- Optimized safe medication administration by closely monitoring potential drug interactions or contraindications in the context of complex medication regimens.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Adult Caregiver
3 Years 2 Months- Managed medication administration and tracked patient responses to ensure adherence and safety.
- Developed individualized care plans based on thorough assessments of client needs and preferences to enhance overall well-being.
- Provided companionship and emotional support to elderly patients in residential care settings.
- Documented vital signs, treatments, and changes in condition or behavior to support ongoing patient care and communication with healthcare team.
- Responded quickly in emergency situations using sound judgment and appropriate action.
Lead Patient Access Representative
3 Years 3 Months- Managed patient access services, ensuring accurate patient registration, authorization, and eligibility/insurance verification to enhance patient experience
- Trained and coached new staff on patient access processes and procedures, improving onboarding efficiency and team knowledge
- Delivered timely and professional customer service support, resolving patient inquiries and issues effectively
- Identify correct billing information and coding
- Enter information using Ecare system, Micro Focus, Epic, and Rumba systems
Education
High School Diploma
LICENSED CNA
REAL EASTATE CERTIFICATION
Skills
Patient Management
Compassionate Patient Care
Staff Training
Emergency room experience
Medical Documentation
Resource Management
Interpersonal communication
First Aid Training
Health Promotion
Wellness Program Management
Inventory Control
AED/CPR
Online Branding
Emotional intelligence
Patient Management
Certification
CPR / AED / First-Aid
Timeline
Wellness Director
SERENE GARDEN
2025.01 - CurrentRead More
Adult Caregiver
Michigan Department Of Health And Human Serivce
2023.06 - CurrentRead More
Lead Patient Access Representative
Ascension
2020.09 - 2023.12Read More
LAKEVIEW HIGH SCHOOL
High School Diploma
Read More
Irving's Professional INC
LICENSED CNA
Read More
REAL ESTATE OF MICHIGAN
REAL EASTATE CERTIFICATION
Read More