Ramona Jones
Los Angeles,California
Summary
Passionate and goal-oriented hospitality and sales professional seeking a position in the hospitality/food service and sales industry to utilize my years of customer service experience and dedication to customer satisfaction to contribute to the success and growth of the industry I am working for.
Overview
39
39
years of professional experience
Work History
HHN Halloween Horror Nights
Universal Studios Hollywood
Hollywood, California
07.2025 - 11.2025
- Guest Management
- Safety and Compliance
- Queue Management
- Teamwork
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Room Attendant
IHG Hotels & Resorts Joint Military Base
Lewis-McCord, Washington
04.2025 - 05.2025
- Cleaning and Sanitizing
- Bed and Linen Care
- Amenity Restocking
- Waste Removal
- Maintenance Reporting
- Customer Service
- Reported maintenance issues promptly to enhance guest experience.
- Assisted guests with requests, providing exceptional customer service.
- Cleaned and sanitized guest rooms to ensure high cleanliness standards.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Shopper
Shipt Shopping and Delivering Service
Washington
03.2025 - 04.2025
- Shopping in Stores and Delivering
- Customers Service
- Delivered groceries efficiently to customers, ensuring timely service and high satisfaction.
- Navigated store layouts effectively to locate items quickly, enhancing shopping experience.
- Communicated with customers to clarify preferences and address special requests promptly.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cleaning Lady
South Sound Cleaning Service
Pierce County, Washington
03.2025 - 03.2025
- Sanitizing
- Dusting
- Floor Care
- Implemented quality control measures to maintain consistency across all cleaning tasks.
- Developed efficient cleaning schedules to maximize productivity and minimize downtime.
- Supervised daily cleaning operations to ensure high standards of cleanliness and client satisfaction.
Sales Representative
TruGreen Lawncare
Puyallup, Washington
02.2025 - 02.2025
- Calling
- Door to Door
- Sell Personalized Lawncare plans
- Customer Interaction
- Educated customers on product benefits and proper lawn care techniques for optimal results.
- Developed and maintained relationships with residential clients to enhance customer satisfaction.
Cook and HHN
Universal Studios Hollywood
Hollywood, California
03.2024 - 02.2025
- Food preparation
- Food Cooking
- Sanitation of commercial kitchen equipment
- Responsible for and overseeing kitchen operations
- Implemented efficient food preparation processes, reducing waste and improving workflow.
- Developed and refined recipes to enhance flavor profiles and presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Kitchen Prep and Dishwashing
SLK Hospital
Bad Friedrichshall, Germany
08.2016 - 05.2023
- Food preparation
- Food Cooking
- Sanitation of commercial kitchen equipment
- Responsible for and overseeing kitchen operations
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Housekeeping and Health Care Aide
Lebenswerkstatt
Bad Friedrichshall, Germany
01.2003 - 01.2023
- Assisted nursing team with cleaning and caring for nursing home residents
- Responsible for and overseeing the inventory of housekeeping supplies
- Responsible for daily laundry operations of the nursing home
- Provided emotional support and companionship, fostering a nurturing environment for clients.
Self Employed
Med. Pedicurist
Bad Friedrichhall, Germany
11.2003 - 06.2016
- Provided pedicure service to patients in hospitals, nursing home residents, and the private sector.
- Sale of foot care and nail care products
- Received two service contracts for over 100-bed nursing homes
- Advised patients, residents, clients to seek medical evaluation for foot conditions if needed
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Sales Assistant/Cashier
Landes Organic Farm and Store
Neckarsulm, Germany
01.2002 - 01.2003
- Assisted Customers with food selections and purchases
- Operated cash register
- Washed and packaged organic farm produce
- Performed sales transactions and assisted with resolving customer issues
- Maintained clean store environment
- Assisted customers with product selection and inquiries, fostering positive shopping experiences.
- Educated customers on sustainable practices and benefits of organic farming, promoting brand loyalty.
Kolbenschmidt
Car Parts And Equipment
Neckarsulm, Germany
08.1987 - 11.1989
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
Landscaping Assistant
US Army
Heilbronn, Germany
02.1987 - 09.1987
- Assisted in landscape design and implementation for various military facilities.
- Operated landscaping equipment including mowers, trimmers, and blowers effectively.
- Maintained grounds by pruning trees, planting shrubs, and cultivating flower beds.
- Collaborated with team members to ensure timely completion of landscaping projects.
Education
High School Diploma -
Gerhard Hauptmann Schule
Heilbronn, GermanySkills
- Customer service
- Organization/attention to detail
- Problem-solving
- Administrative experience
- Negotiation
Languages
German/English fluent
Timeline
HHN Halloween Horror Nights
Universal Studios Hollywood
07.2025 - 11.2025
Room Attendant
IHG Hotels & Resorts Joint Military Base
04.2025 - 05.2025
Shopper
Shipt Shopping and Delivering Service
03.2025 - 04.2025
Cleaning Lady
South Sound Cleaning Service
03.2025 - 03.2025
Sales Representative
TruGreen Lawncare
02.2025 - 02.2025
Cook and HHN
Universal Studios Hollywood
03.2024 - 02.2025
Kitchen Prep and Dishwashing
SLK Hospital
08.2016 - 05.2023
Self Employed
Med. Pedicurist
11.2003 - 06.2016
Housekeeping and Health Care Aide
Lebenswerkstatt
01.2003 - 01.2023
Sales Assistant/Cashier
Landes Organic Farm and Store
01.2002 - 01.2003
Kolbenschmidt
Car Parts And Equipment
08.1987 - 11.1989
Landscaping Assistant
US Army
02.1987 - 09.1987
High School Diploma -
Gerhard Hauptmann Schule