Ramona Malveaux
Eunice,LA
Summary
Experienced healthcare professional with a background in Patient Access and Community Outreach, currently serving as Healthcare Site Operations Manager. Seeking opportunities to leverage years of Patient Access and Community Outreach experience to lead and optimize healthcare operations.
Overview
26
26
years of professional experience
Work History
Site Operations Manager
SWLA CHS
Lake Charles, Louisiana
12.2019 - Current
- Ensure compliance with healthcare regulation and maintain a safe and patient-friendly environment
- Oversee daily operations of the healthcare facilities, ensuring efficient and high quality patient care
- Manage a team of healthcare professional including staff scheduling and performance evaluations
- Implement process improvement to enhance patient flow and to optimize resource allocation
- Collaborate with various departments to streamline operations and meet performance targets
Patient Care Advocate
MedData
Brecksville, Ohio
05.2015 - 12.2019
- Attended regular meetings with the interdisciplinary team to discuss complex cases and develop strategies
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models
- Assessed and coordinated patient needs and developed individualized care plans to meet those needs
Patient Access Representative
Savoy Medical Center
Mamou, LA
06.1998 - 04.2015
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Education
Some College (No Degree) - English
University of Louisiana At Lafayette
Lafayette, LASkills
- Facilities Management
- Asset Management
- Operational Efficiency
- Data Analysis
- Patient Registration
- Insurance Verification
- Team Leadership
- Community Outreach
- Program Development
- Partnership Building
Timeline
Site Operations Manager
SWLA CHS
12.2019 - Current
Patient Care Advocate
MedData
05.2015 - 12.2019
Patient Access Representative
Savoy Medical Center
06.1998 - 04.2015
Some College (No Degree) - English
University of Louisiana At Lafayette