Ramona Marshall
Columbia City,Indiana
Overview
28
28
years of professional experience
Work History
Environmental Services Technician
Parkview Hospital
Columbia City, Indiana
01.2024 - Current
- AHE CHEST Certification
Lead Housekeeper
Private Estate
Kailua-Kona, Hawaii
11.2021 - 04.2023
- Established standard operating procedures for housekeeping staff to ensure cleanliness and safety compliance.
- Trained and mentored housekeeping staff on safety protocols and best practices.
- Designed and implemented a barcode system for efficient cleaning supplies and equipment inventory management.
- Created a comprehensive House Manual detailing SOPs and cleaning maintenance schedules.
Owner/Operator of Cleaning Service
Self-employeed
Kailua-Kona, Hawaii
01.2014 - 11.2021
- Managed daily operations for 18 vacation rentals, ensuring efficient property management and cleaning services.
- Oversaw hiring and training of staff to maintain high service standards and operational efficiency.
ERP Systems Analyst
Group Dekko, Inc
Garrett, Indiana
05.1998 - 05.2013
- Planned, led and managed complex IT projects for a manufacturing environment. Duties include: need assessment, functional and detailed programming design, test procedures, implementation plan and end-user documentation and training.
- Communicated with the business units to gather requirements and accurately document the functional and technical requirements. Designed the improved process/workflow using software tools. Communicated technical specifications to programming staff.
- Utilized the business software for resolution of business problems and to increase efficiency. Development of integrated production and inventory control, purchasing process, supplier website, cost analysis systems and Executive Management reports.
- Automated the distribution warehouse with bar code technology to boost efficiency and reduce human error which allowed for a 30% increase in volume without increasing staffing levels.
- Designed and implemented supplier portal website (dekkosuppliers.com) to streamline the purchasing process of raw materials. Reduced the administrative tasks of Purchasing Clerks by 25%.
- Combined 13 legacy databases into a single enterprise-wide ERP system for company merger. Enabled collaborative workflow between 12 manufacturing facilities and corporate headquarters.
- Upgraded the ERP system eight versions in a six-month timeframe. Increased data accuracy by 40%.
Education
Bachelor Science - Business Administration
INDIANA TECH
Fort Wayne, IndianaSkills
- Attention to detail
- Project management
- Report preparation
- Data analysis
- Proficiency in MS Office and Google Suite
- Customer service
Timeline
Environmental Services Technician
Parkview Hospital
01.2024 - Current
Lead Housekeeper
Private Estate
11.2021 - 04.2023
Owner/Operator of Cleaning Service
Self-employeed
01.2014 - 11.2021
ERP Systems Analyst
Group Dekko, Inc
05.1998 - 05.2013
Bachelor Science - Business Administration
INDIANA TECH