Ramona Martinez
Houston,TX
Summary
Enthusiastic and customer oriented retail sales associate passionate about providing exceptional service and driving sales growth. Seeking to leverage my strong interpersonal skills and in- depth product knowledge to create a positive shopping experience for customers while exceeding sales targets. Eager to contribute to a dynamic team and utilize my communication abilities to build lasting relationships and foster a loyal customer base
Overview
6
6
years of professional experience
Work History
Overnight Stocker
Walmart
Katy, Texas
02.2021 - 08.2023
- Checked sales floor stock levels on a regular basis to ensure that back stock merchandise was replenished timely before it ran out; oversaw multiple areas simultaneously
- Mentored multiple new hires
- Assigned to special assignments, such as seasonal mods ,viz picks, capped and binned overstock.
- Blocked and faced products on displays and shelves in accordance with company policy also known as “ zoning “
- Removed package material and applied identifying codes such as price or inventory control numbers to merchandise before transferring it to shelves.
Online Personal Shopper
Kroger
Houston, TX
11.2020 - 01.2021
- Responded promptly to customer inquiries via phone or email.
- Determined the best delivery methods based on order size
- Provided customer with quick and accurate order delivery to their vehicle
- Greeted customers and provided excellent customer service.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Cashier
Houston Garden Center
Houston, TX
01.2018 - 01.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained plant health and vibrancy while keeping clean and orderly checkout areas
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Northshore Senior Highschool
Houston, TX05-2017
Skills
- Executive team leadership
- Inventory Counts
- Merchandising expertise
- Cash handling
- Customer oriented
- Flexible and adaptive
- Team player & mentor
- Heavy lifting
- Freight and shipment experience
- Sales & exceptional time management
- Customer Relationship Management
Timeline
Overnight Stocker
Walmart
02.2021 - 08.2023
Online Personal Shopper
Kroger
11.2020 - 01.2021
Cashier
Houston Garden Center
01.2018 - 01.2019
High School Diploma -
Northshore Senior Highschool