Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona McGinnis

Las Vegas,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Gatekeeper - Cirque Du Soleli

MGM Grand Hotel
05.2023 - Current


  • Facilitated smooth traffic flow during load in through effective crowd control strategies and clear communication with guests.
  • Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
  • Enhanced visitor experience by managing traffic flow and maintaining order at the theater entrance.
  • Developed strong communication skills while engaging with clientele on a daily basis.
  • Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Site Supervisor

Allied Universal Security Services
04.2020 - Current
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Resolved issues among team members to keep employees on task.
  • Oversaw personnel safety and efforts at work site.

Showroom Host

Rio Hotel And Casino
12.2021 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing tasks.
  • Used critical thinking to break down problems and make decisions.
  • Worked effectively in rapidly changing environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Event Usher /Event Security Guard

Contemporary Services Corporation.
03.2021 - 06.2022
  • Collaborated with security personnel to ensure the safety and well-being of all guests during events.
  • Participated in pre-event briefings, staying informed about specific event requirements and expectations.
  • Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
  • Enhanced guest experience by efficiently directing attendees to their designated seats.
  • Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
  • Contributed to successful event execution by promptly setting up and breaking down event materials as needed.
  • Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
  • Surveilled venue to verify guest adherence to safety rules.
  • Handled crowd control to maintain order and prevent overcrowding.

Security Officer

SOS Security Services
08.2019 - 04.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Site Supervisor

Reliance Security
11.2016 - 09.2019
  • Maintained records and logs of work performed and materials and equipment used.
  • Trained new team members on site policies and procedures.
  • Developed work schedules for team members to maximize shift coverage.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.

Timeshare Sales Agent

Westgate Resorts Las Vegas
04.2016 - 07.2016
  • Maximized revenue by identifying customer needs and matching them with the best-suited timeshare options.
  • Negotiated favorable contract terms for both parties involved in timeshare transactions, resulting in increased close rates.
  • Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.
  • Enhanced company reputation through consistent professionalism and excellent customer service skills.
  • Coordinated with resort management teams to provide exceptional guest experiences during timeshare stays.

Education

Bachelor of Science - Computer Engineering Technology

University of Pittsburgh
Pittsburgh, PA
05.2006

Skills

  • Building operations
  • Asset Management
  • Security Systems
  • Equipment set up
  • Project Management
  • Emergency Preparedness
  • Team Leadership
  • Budget Administration
  • Ticket verification
  • Incident Management
  • Customer Relations
  • Assertiveness

Timeline

Gatekeeper - Cirque Du Soleli

MGM Grand Hotel
05.2023 - Current

Showroom Host

Rio Hotel And Casino
12.2021 - 05.2023

Event Usher /Event Security Guard

Contemporary Services Corporation.
03.2021 - 06.2022

Site Supervisor

Allied Universal Security Services
04.2020 - Current

Security Officer

SOS Security Services
08.2019 - 04.2020

Site Supervisor

Reliance Security
11.2016 - 09.2019

Timeshare Sales Agent

Westgate Resorts Las Vegas
04.2016 - 07.2016

Bachelor of Science - Computer Engineering Technology

University of Pittsburgh

Similar Profiles

CREATE PROFILE
Ramona McGinnis