Ramona Mora
management
Tampa,FL
Summary
Results-driven supervisor specializing in operational efficiency and customer service excellence. Proven ability to streamline processes and enhance team performance to drive impactful results.
Detail-oriented supervisor known for enhancing operational workflows and fostering professional growth. Expertise in team leadership and customer satisfaction, committed to driving significant improvements in service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor
Maximus Federal Services
Tampa, FL
10.2020 - Current
- Managed team operations on a daily basis, prioritizing compliance with company policies and streamlining processes for improved efficiency.
- Guided new staff through best practices and operational workflows to ensure seamless integration into the team.
- Investigated operational procedures and introduced modifications to enhance efficiency in service delivery.
- Assessed team member performance through regular evaluations, offering actionable feedback to support professional growth.
Sales Associate
American Signature Furniture
Pinellas Park, FL
09.2018 - 10.2020
- Delivered superior customer service, cultivating loyalty and encouraging repeat patronage.
- Evaluated customer needs and provided informed furniture recommendations, ensuring a satisfying shopping experience.
- Worked with team members to enhance store presentation and organization, fostering an inviting shopping environment.
- Managed accurate processing of sales transactions via POS systems, enhancing overall customer checkout experiences.
Customer Service Representative
KG Force Technologies
Tampa, FL
03.2020 - 09.2020
- Streamlined customer support processes on diverse platforms, ensuring high-quality service and improved customer loyalty.
- Investigated and resolved intricate client inquiries to ensure timely and precise information dissemination.
- Facilitated onboarding for new team members, focusing on customer service excellence and system navigation to improve overall operational performance.
- Facilitated efficient handling of high-volume calls, maintaining rigorous service quality and protocol adherence.
Sales Representative
Kanes Furniture
Brandon, FL
08.2013 - 10.2015
- Enhanced customer satisfaction through personalized service and comprehensive product knowledge to build strong relationships.
- Executed engaging product demonstrations to inform customers about key features and advantages.
- Monitored and adjusted inventory levels to support operational efficiency and meet demand.
- Engaged with team members to analyze market trends and create targeted sales strategies and promotional initiatives.
- Nurtured client relationships through effective communication and support to improve customer satisfaction levels.
Manager (RTM)
Lowes Distribution Center
Gibsonton, FL
07.2005 - 05.2013
- Managed daily operational activities to maintain efficient order processing and uphold safety regulations.
- Managed cross-departmental workflows to improve productivity and ensure effective resource distribution.
Education
High School Diploma -
River Forest Jr\ Sr High School
Lake Station, INSkills
- Mentorship development
- Objective oriented
- Team leadership
- Attention to detail
Certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Genesys
- ACE - Adobe Certified Expert, Photoshop
- CPM - Certified Professional Manager
- Certified forklift driver
- Certified in retail sales - (15 years)
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Maximus Federal Services
10.2020 - Current
Customer Service Representative
KG Force Technologies
03.2020 - 09.2020
Sales Associate
American Signature Furniture
09.2018 - 10.2020
Sales Representative
Kanes Furniture
08.2013 - 10.2015
Manager (RTM)
Lowes Distribution Center
07.2005 - 05.2013
High School Diploma -
River Forest Jr\ Sr High School