Ramona Oselmo
Newark,DE
Summary
Results-oriented professional with 3 years of experience and a proven knowledge of Operations, teaching and Presenting. Aiming to leverage my expertise in instructional design and training delivery to successfully fill the learning trainer role at your company. Adept at fostering employee growth, creating effective training programs, and enhancing team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Learning Trainer
Amazon DGI3
Wilmington, DE
10.2022 - Current
- Started as a Tier 1 AA and worked up to Level 3 learning trainer, managing and developing training programs for employees across various departments.
- Evaluated course instructors and provided individualized referrals for continued skills development, enhancing.
- Contributed to employee development plans to support job-specific skills growth, ensuring alignment with company goals.
- Assessed and evaluated surveys and employee interviews, applying feedback to assess and improve the training program, leading to a 20% improvement in training efficiency.
- Organized and directed orientation and onboarding sessions for new employees and customers, streamlining the process, and ensuring smooth transitions.
Learning Ambassador
Amazon DGI3
Wilmington, DE
09.2021 - 10.2022
- Used variety of teaching methods depending on individual learning styles
- Developed repertoire with students to engage and encourage active thinking about course content
- Presented subject matter to students under direction and guidance of instructors
Shift Lead
Dunkin Donuts
Newark, DE
11.2020 - 09.2021
- Fostered collaboration among team members using strong communication and prompt conflict resolution
- Managed inventory levels and minimized loss, following company systems and guidelines
- Prepared end-of-shift reports for management review and approval
- Coached and developed staff using variety of soft skills and technical abilities
- Coached team members, delivering candid feedback on expectations and performance
Education
HIGH SCHOOL DIPLOMA -
Oakland Mills High School
Columbia, MD05.2012
Skills
- Training & Development: Course evaluation, employee development plans, onboarding, instructional design
- Leadership & Team Development: Coaching, mentoring, conflict resolution, team building
- Communication: Strong written and verbal communication, delivering feedback, presenting to teams
- Problem-solving & Process Improvement: Inventory management, minimizing loss, improving training programs
- Customer Service: Onboarding, Client interaction , ensuring customer satisfaction
Certification
Amzl TDR Trained in Process and Facilitation
Timeline
Learning Trainer
Amazon DGI3
10.2022 - Current
Learning Ambassador
Amazon DGI3
09.2021 - 10.2022
Shift Lead
Dunkin Donuts
11.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
Oakland Mills High School