Ramona Peterson
Columbus,Ohio
Summary
Accomplished Manager at GIRLFRIENDS CLEANING and skilled Trauma Technician at Grant Medical Center, demonstrating exceptional team leadership and customer service. Enhanced safety and customer satisfaction, achieving strategic goals through effective decision-making and time management. Fostered a culture of continuous improvement and collaboration, significantly contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Manager
GIRLFRIENDS CLEANING
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Trauma Technician
Grant Medical Center
02.2012 - 02.2017
- Enhanced team collaboration by effectively communicating with physicians, nurses, and other healthcare professionals in high-stress situations.
- Maintained a safe environment for patients and staff by diligently following infection control protocols and safety guidelines.
- Supported surgical interventions by preparing equipment, monitoring patient status, and assisting surgeons as needed during emergency procedures.
- Promoted a culture of continuous improvement within the trauma unit, actively seeking opportunities for performance enhancement through process evaluation and feedback.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
GIRLFRIENDS CLEANING
04.2018 - Current
Trauma Technician
Grant Medical Center
02.2012 - 02.2017
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