Ramona Ratcliff
Summary
Dependable Senior Certified Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Ascension Rx Home Delivery
05.2023 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
12.2006 - 03.2023
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
Health Unit Coordinator
Mary Washington Hospital
09.2017 - 03.2023
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Responded to patient call lights to expedite appropriate follow-through.
Education
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Germanna Community College
Fredericksburg, VA05.2013
High School Diploma -
Stafford Senior High School
Stafford, VA06.1995
Skills
- Certified Pharmacy Technician (CPhT)
- Workflow Optimization
- New Hire Onboarding
- Staff Development
- Prior Authorizations
- Medication Therapy Management
- Staff Leadership
- Reliability
- Problem-solving skills
- Pharmacist support
- Multitasking
- HIPAA Regulations
Gardening, Mountain Biking, Pickleball, and Singer / Songwriter.
In my free time, I enjoy getting outside during the warmer months to plant flowers, and grow a vegetable garden. A few of my many hobbies include: mountain biking, swimming, landscaping, spoiling my two fur babies, and I am a singer / songwriter.
Timeline
Certified Pharmacy Technician
Ascension Rx Home Delivery
05.2023 - Current
Health Unit Coordinator
Mary Washington Hospital
09.2017 - 03.2023
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
12.2006 - 03.2023
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Germanna Community College
High School Diploma -
Stafford Senior High School