Ramona Sookraj
Chicago,IL
Summary
Detail-oriented professional with 25.5 years of experience and a proven knowledge of customer communications and customer needs assessment. Aiming to leverage my skills to successfully fill the Budtender role at your company. I have a good background in cannabis used as medicine, My last job i was at foe almost three years, and I was budtending before it was even recreational! Budtending is something that i feel very passionate about. I am a huge advocate for turning to the plant before the pills!
Overview
25
25
years of professional experience
Work History
Budtender, Curaleaf
Chicago, IL
07.2019 - 06.2022
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Described merchandise and explained use, operation and care of merchandise to customers
- Watched for and recognized security risks and thefts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greeted customers and ascertained what each customer wanted and needed.
Sales Associate
NORDSTROM
Chicago, IL
05.2018 - 12.2018
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Engaged with guests to understand and anticipate customer service needs
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
- Cross-trained with other store departments and areas, supporting overall retail operations
- Drove sales through customer relationship building and suggestive selling techniques
- Used product knowledge for handling objections.
Department Lead
GAP
Chicago, IL
08.1996 - 05.2018
- Supported recruiting and hiring of talent, developing strong and capable teams
- Collaborated with cross-functional teams and department managers to optimize sales
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Maintained knowledge of product ranges and services to improve customer experience
- Maintained calm demeanor and professionally managed issues in accordance with company standards
- Trained and supervised associates on customer service excellence and strong company culture.
Education
Bachelor of Arts (B.A - Fashion Design
Illinois Institute of Art
Bacholar - Business Marketing
DePaul University
High School Diploma -
Medina Senior High School
MedinaSkills
- Merchandise Receiving and Handling
- Knowledge of Marijuana
- POS Inventory System Operation
- High-Volume Environments
- Computer Proficiency and Microsoft Office
Timeline
Budtender, Curaleaf
07.2019 - 06.2022
Sales Associate
NORDSTROM
05.2018 - 12.2018
Department Lead
GAP
08.1996 - 05.2018
Bachelor of Arts (B.A - Fashion Design
Illinois Institute of Art
Bacholar - Business Marketing
DePaul University
High School Diploma -
Medina Senior High School
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