Summer Skye Divine-Ramos
Escondido,California
Summary
Customer Service Representative with 3+ years of experience with multiple Companies, in settings such as Food Service, Entertainment, Grocery, and remote work from home office. In my current role I assist 300+ customers a week in multiple avenues of communication such as phone calls, live chats, mail, and email. At my last role I assisted hundreds of guests a day in person as a hostess with Walt Disney World.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ALDI Corporate Customer Service
03.2021 - Current
- I have been in this role for nearly a year
- I handle customer inquiries, complaints, and comments
- I am the direct link to the customer, I handle these contacts through multiple forms of communication such as Mail, Phone, Live Chat, and email
- I handle 300+ customer contacts a week, I am extremely efficient and my average handle time per contact is 4 minutes and 30 seconds, the company expectation is anywhere from 5 minutes to 6 minutes
- The complaint contacts that I handle are about multiple things such as Employee complaints, Food and non food item complaints, Cashier Accuracy and product handling complaints, Incorrect price complaints, Inside/ outside non employee operational complaints, among others
- The inquiries that I handle are about Product Availability, Retail Price, Store Location/ Store Hours, Ecommerce Inquiries, Product Specific Inquires, Product Ingredients Inquiries, Transaction Verification / Receipt Requests, Return Policy Inquiries and other corporate related inquiries.
Attractions Hostess
Walt Disney World
07.2019 - 05.2021
- I worked at Disney’s Hollywood studios Theater District east a Hostess, my role was assisting guests with whatever inquiry they may have such as direction, recommendations, and ride specifications, I loaded a stadium of 3000 guests where I addressed them over a speaker
- I loaded Indiana Jones Epic Stunt Spectacular, Muppet vision 3D, The Mickey and Minnie shorts theater, and meet and greets with Mickey and Minnie, and Olaf the Snowman
- I also was a park greeter, and worked with guest flow ( crowd control)
- I was on the Safety committee, and I have over 30 Guest compliments that I have received.
ALDI Store Associate
03.2020 - 03.2021
- I worked in the store during the beginning of the COVID-19 pandemic as a front line worker, I started working carts, cleaning and administering carts to customers, keeping track of the store occupancy, and directing customers where to stand when the store was at full capacity
- I answered multiple customer inquiries about our store / company policy regarding COVID and PPE related questions
- In June on 2020 my store manager liked my work ethic and decided to bring me into the store as a cashier, I checked out customers while providing impeccable customer service, My Store Manager Frank even told me that I had the best Customer Service at our store in Apopka Florida
- I then moved on to the role of associate and I started working mornings doing the freezer pallet, and cooler pallet
- I even was part of the closing team and always did the cleaning checklist.
Froggers Bar and Grille
01.2019 - 06.2019
- I worked at Froggers as a waitress, I took orders from customers, Served Food and Alcohol, expedited food, did food preparation and closing cleaning and other responsibilities.
Education
Wekiva High School
Apopka, FL05.2019
Skills
- Merchandise Recommendations
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Payment Processing
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Attention to Detail
- Returns and Exchanges
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- Energy and Physical Stamina
- Brand Promotion
- Store Opening and Closing
Certification
- CPD
- CBIS
- CIW
- SQL
- Pallet Jack
- Cardboard Baler
- Walk Behind Auto Floor Cleaner
- Servsafe Cerified
Timeline
ALDI Corporate Customer Service
03.2021 - Current
ALDI Store Associate
03.2020 - 03.2021
Attractions Hostess
Walt Disney World
07.2019 - 05.2021
Froggers Bar and Grille
01.2019 - 06.2019
Wekiva High School