Ramona Ursua
Tacoma ,WA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
Work History
Clinical Concierge
Indigo Urgent Care/ Occupational Medicine
03.2023 - Current
- Customer greeting and registration; Listening to customer concerns and recording relevant information; Taking vital signs; Administering medication and/or point-of-care testing; Communicating test results or next steps with customers and their families
- Preparing for and assisting with x-ray imaging
- Working closely with medical providers, assisting with procedures
- Engaging in trusting, supportive relationships with team members
- Sharing ideas and solutions for continuous improvement
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Medical Assistant- Pediatrics, Urgent Care, & Asthma Allergy
Woodcreek Pediatrics
03.2022 - 02.2023
- Performed patient care as directed by the provider, set up special and routine procedures, as well as assists provider
- Performed POCT tests, administer injections, and medications as directed by the provider
- Charted using Epic
- Clean wounds, assist w/ sutures/ suture removals, ingrown toenail removals, circumcisions
- Performed EKG’s
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Access Representative
Cambia
09.2019 - 08.2020
- Provided information to members and providers regarding benefits, eligibility, and claims
- Identified claim errors promptly to correctly and resolve
- Determined benefit payments, maximum allowable fees, co-pays, and deductibles
Education
Limited Scope Xray Certification -
MultiCare
Tacoma, WA07.2023
Medical Assisting
Charter College
Fife, WA05.2022
High School Diploma -
Greys Harbor College
Aberdeen, WA06-2021
Skills
IM, ID & Sub Q injections
- Specimen collection and processing
- Phlebotomy
- Wound care/Dressings
- Instrument sterilization/Autoclaving
- Taking and recording vital signs
- Administrative Procedures
- Scheduling appointments
- Medical Terminology
- Procedures and exams assistance
- Assist w/ and set up for XRAYs
- EKG / Cardiac Care
- Knowledge of OSHA and HIPAA
- EPIC
- HIPAA compliance
- Medical terminology knowledge
Timeline
Clinical Concierge
Indigo Urgent Care/ Occupational Medicine
03.2023 - Current
Medical Assistant- Pediatrics, Urgent Care, & Asthma Allergy
Woodcreek Pediatrics
03.2022 - 02.2023
Patient Access Representative
Cambia
09.2019 - 08.2020
Limited Scope Xray Certification -
MultiCare
Medical Assisting
Charter College
High School Diploma -
Greys Harbor College
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