Ramona Watson
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Fern Park Developmental Center
Fern Park Fl
03.2023 - 10.2023
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Direct Support Professional
Attain Inc.
Orlando, FL
08.2022 - 04.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
CNA
Atlantic Coast Rehabilitation and Healthcare Cente
Lakewood, NJ
03.2019 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Front Desk Receptionist
Atlantic Coast Rehabilitation and Healthcare Cente
Lakewood, NJ
06.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Nursing Science
Keiser University
Fort Lauderdale, FLSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Record keeping
- Fast learner
- Critical thinking
- Appointment scheduling
- Goal setting
- Team collaboration
- Social skills development
- Crisis management
- Progress documentation
- Care plan management
- De-escalation techniques
- Mobility assistance
- Cultural awareness
- Emotional intelligence
- Charting and documentation
- Compassionate client care
- Attentive to people
Timeline
Direct Support Professional
Fern Park Developmental Center
03.2023 - 10.2023
Direct Support Professional
Attain Inc.
08.2022 - 04.2023
CNA
Atlantic Coast Rehabilitation and Healthcare Cente
03.2019 - 03.2021
Front Desk Receptionist
Atlantic Coast Rehabilitation and Healthcare Cente
06.2017 - 01.2018
Nursing Science
Keiser University