RAMON DAVIS
Fairview Heights,IL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Change Management Analyst II
Spectrum
Town And Country, MO
01.2020 - Current
- Created, analyzed and completed 15,261 Third Party Carrier Remedy Maintenance Tickets. Preventing 100% of Third Party Carrier Maintenance from Network Outages.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Change Management Analyst
Spectrum
Town And Country, MO
11.2017 - 01.2020
- Administered periodic reviews of ongoing operational practices to determine efficacy and detect deficits.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
Communications Desk Supervisor
Spectrum
Town And Country, MO
09.2016 - 11.2017
- Responsible for leading and developing a team of 12 Communication Desk Representatives in forecasting and preventing elevated call volume due to CBO Vertical Maintenances.
- Audited Residential Outage Notification for accuracy and consistency.
- Adjusted shift coverage when short-handed or due to staff absences.
Education
High School Diploma -
WEST COUNTY TECHNICAL HIGH
Chesterfield, MO06.1998
Skills
- 10 Years of Management Experience
- 5 Years of Analytical Experience
- 2 Years of Technical Expertise
- 5 Year of Network Infrastructure Assessment
- 3 Years of Writing Business Processes and Procedures
Certification
Udemy: SQL Bootcamp 2022
Project Management Fundamentals
Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Change Management Analyst II
Spectrum
01.2020 - Current
Change Management Analyst
Spectrum
11.2017 - 01.2020
Communications Desk Supervisor
Spectrum
09.2016 - 11.2017
High School Diploma -
WEST COUNTY TECHNICAL HIGH
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