Ramone Wyche
Oklahoma City,OK
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
McDonald's
Oklahoma City, Oklahoma
05.2025 - Current
- Managed daily operations and ensured compliance with company policies.
- Supervised team members and provided training on service standards.
- Coordinated inventory management to ensure optimal stock levels and minimize shortages.
- Implemented employee schedules to optimize labor resources effectively.
- Ensured high levels of customer satisfaction through quality service management.
- Oversaw cleanliness and organization of the restaurant environment consistently.
- Resolved customer complaints promptly to maintain positive experiences regularly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recorded and analyzed monthly sales data for reporting to develop actionable reports for strategic business planning.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Manager
Burger King
Oklahoma City, Oklahoma
01.2005 - 05.2025
- Managed daily operations and ensured compliance with company policies.
- Supervised team members and provided training on service standards.
- Coordinated inventory management and maintained stock levels efficiently.
- Help prepare newly hired managers for other locations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Dedicated to continuous training of crew and management staff looking to always improve.
- Hold one on one meeting with management staff to identify achievements, shortcoming, and accountability.
2nd Assistant Manager
Jack in the Box
Fairfield, CA
09.2001 - 10.2004
- Assisted in managing daily operations and staff scheduling for smooth restaurant flow.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Monitored cash handling processes to ensure accuracy and accountability in transactions.
- Ensured compliance with health and safety regulations during food preparation and service.
- Inspected merchandise on display to ensure quality standards were met.
- Implemented new policies designed to improve efficiency within the store.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Performed periodic audits to verify accuracy of financial documents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
1st Assistant Manager
Burger King
Atlanta, GA
05.1999 - 07.2001
- Managed daily operations of fast-paced restaurant environment, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on service standards.
- Coordinated staff schedules, optimizing coverage during peak hours to meet customer demand.
- Trained management from other stores on service standards, attention to detail, and effective feedback delivery.
Education
Southwest Dekalb High School
Decatur, GASome College (No Degree) - Multimedia Graphics Design And Development
Devry University
Oklahoma City, OKSkills
- Financial oversight
- Inventory control
- Customer service
- Staff development
- Dispute mediation
- Team leadership
Timeline
General Manager
McDonald's
05.2025 - Current
General Manager
Burger King
01.2005 - 05.2025
2nd Assistant Manager
Jack in the Box
09.2001 - 10.2004
1st Assistant Manager
Burger King
05.1999 - 07.2001
Southwest Dekalb High School
Some College (No Degree) - Multimedia Graphics Design And Development
Devry University