Ramonia Young
San Leandro,CA
Summary
Proven multitasker and efficient communicator, adept at managing high-stress situations and ensuring customer satisfaction, as demonstrated at Armed Security. Skilled in workflow management and complaint handling, my background in environmental services and culinary support showcases a strong work ethic and a goal-oriented mindset, driving significant improvements in operational efficiency and client relations. Hardworking employee enthusiastic about learning PBX OPERATOR field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.
Overview
16
16
years of professional experience
Work History
ENVIROMENTAL SERVICES
Alameda Health System
04.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Prep Cook
Cheesecake Factory Inc
08.2019 - 03.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Dispatcher
Armed Security
01.2009 - 01.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
No Degree - Early Child Development
Chabot College
Hayward, CA05.2008
High School Diploma -
EL Rancho Verde High School
Hayward, CA06.1982
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Customer satisfaction measurement
- Customer Service
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Handling Customer Complaints
- Multitasking and Organization
Love, to cook,Enjoys swimming,spending time with family and going to the movies
I love spending time with my family.Especially my Grandchildren.I love the LORD .It brings joy to my heart when I cook and my family is happy, We lone spending time going to the movies.
Timeline
ENVIROMENTAL SERVICES
Alameda Health System
04.2020 - Current
Prep Cook
Cheesecake Factory Inc
08.2019 - 03.2020
Dispatcher
Armed Security
01.2009 - 01.2019
No Degree - Early Child Development
Chabot College
High School Diploma -
EL Rancho Verde High School
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