Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramon Jacob Ramos

Anaheim,CA

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Aetna Health Care (UPA Teachnohub)
01.2022 - 08.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Processed claims accurately, adhering to company policies and procedures.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

NC II -

Tesda Automotive Services
01.2021

Senior High School - undefined

First City Providential College
01.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Product knowledge
  • Documentation

Timeline

Customer Service Representative

Aetna Health Care (UPA Teachnohub)
01.2022 - 08.2025

Senior High School - undefined

First City Providential College

NC II -

Tesda Automotive Services