Ramsey Abdel
Sales
Lake Forest
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively unsupervised and quickly acquire new skills. Offers excellent client oversight, issue resolution, and relationship-building expertise. Successfully maximizes repeat business opportunities and expands the client base through proven prospecting techniques. Possesses high-level sales cycle knowledge and excels in collaborative environments, leading to optimum outcomes. Focused on handling diverse administrative functions and managing competing priorities in fast-paced and rapidly changing environments as a Warehouse Manager.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Coordinator
Stitch Note USA
12.2020 - Current
- Developed successful filing system to increase ability to retain and recover documents, reports, and records
- Assisting with marketing brand essentials and new product lines
- Taking inventory of products and shipping essentials to consumers, manufacturers, and clients increased sales by 10%
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals
- Streamlined office operations by implementing efficient administrative processes and procedures
- Maintained a well-organized filing system to ensure easy access to important records and documents
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities
Debt Resolution Specialist
Blackstone Financial Solutions
01.2019 - 11.2020
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions
- Readied settlement paperwork for signature.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company
Senior Account Manager
Arete Financial Freedom
02.2017 - 12.2018
- Here at Arete aide clients with rectifying and or fixing financial situation through many programs that facilitate here.
- Developed deep knowledge of customer businesses and relationship to company objectives
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates
- Developed long-lasting client relationships by providing exceptional customer service and support
Account Executive
Balboa Capital
09.2016 - 03.2017
- Manages over 50 customer calls per day
- QSR and hospitality franchisees regarding projects, renovations, remodels, and equipment finance.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying companies' reputation with trusted partner in their respective industries
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
Education
Bachelor of Science Social and Behavioral Sciences - Political Science
06.2013 - 08.2016
Associate of Sciences -
06.2012 - 05.2013
High School Diploma -
08.2006 - 05.2009
Skills
Microsoft Office
Languages
English
Arabic
Awards
- Award of Outstanding achievement in the work study
- State Senator Award of achievement
- United Nations Award of Achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Coordinator - Stitch Note USA
12.2020 - Current
Debt Resolution Specialist - Blackstone Financial Solutions
01.2019 - 11.2020
Senior Account Manager - Arete Financial Freedom
02.2017 - 12.2018
Account Executive - Balboa Capital
09.2016 - 03.2017
California State University Dominguez Hills - Bachelor of Science Social and Behavioral Sciences, Political Science
06.2013 - 08.2016
Orange Coast College - Associate of Sciences,
06.2012 - 05.2013
Fountain Valley High School - High School Diploma,
08.2006 - 05.2009
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