Ram Venkat
Frisco
Summary
IT executive with a strong background in delivering large-scale global IT solutions and driving digital transformation. Demonstrated success in managing technology environments that prioritize efficiency and customer satisfaction. Proven track record in building strategic partnerships, completing projects on time and within budget, and fostering innovation. Currently leading IT operations at overseeing $56M in revenue and a global team of 378, with expertise in service delivery optimization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director – IT Operations
HCLTech
Dallas
11.2018 - Current
- Director of IT Infrastructure Operations and Service Delivery for Energy and Utilities accounts in North America. P/L accountability for $56M YoY revenue with 47% margin
- Delivering primary leadership to manage a global team of 378 FTE at Onsite, offshore, and nearshore 24x7
- ITSM and Agile SLA driven IT Operations for DC, Compute, Network, OT, Security, GRC, Service Desk, DSS, RDS, and end-user computing
- Delivered large transition and migration programs for Cloud adoption, M365 migration, ITSM to Agile transformation, GenAI Assessment, and use cases implementation
- Direct interface with CIOs on established operational governance and meeting structure to facilitate proper communications, prioritization, and service delivery
- Design IT infrastructure and application support Operations Strategy with customer Leadership and Peers.
- Work closely with the ITSM Team to set Priorities, manage IT Services and Operations.
- Manage operational relationships with Service Delivery Organizations to achieve end-to-end visibility to gain availability and performance of application services.
- Monitor and Report Operational Metrics, Continuous Improvement (CI), Establish Performance Metrics and KPIs, and manage and report Operational Performance.
- Minimized Downtime by Defining Processes and Routines, Root cause analysis, problem management for Data Centers, IT Infrastructure, and Applications
- Lead and manage Infrastructure Managers and respective teams
- Manage Monitoring, Availability, and Maintenance of Applications by Deployment, Hosting, release management, and Service Levels
- Coordinate and Manage Security Executions, Implement Security and Data Protection Controls. Implement Audit, Operations Policies, and Controls, and document results
- Establish Core Operations Best Practices for Incident, Problem, Change, Release, and Knowledge Management and its Support
- Accountable for Budgeting and Forecasting – BOM, Invoice Tracking, Assets, Capital, Run rate, Expenses
- Define and Establish Performance Reporting for Internal and External Vendor Services
- Responsible for Drafting, negotiating, and refining SLAs with the business units, ensuring internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer SLA
- Design, map out, get buy-in for, annual reviews, and maintain the most appropriate SLM structure for the organization.
- Establish a Service Review process, planning, organizing, and facilitating recurring meetings. Analyze, review, and report performance results against the criteria established in SLAs and OLAs
- Translating business requirements into IT requirements, Performing Gap analysis between business requirements and available services.
- Consistent history of Service transformation, Operations optimization, Stability and Availability Improvements, business analysis to improve Efficiency and Productivity
- Proficient in planning and supervising technology implementations and upgrades (DC Move, Technology currency upgrades, Major project deployments)
- Able to deliver geographically distributed service delivery programs that involve client partners and vendors' management
Director – IT Operations
Zensar Technologies
Dallas
04.2018 - 11.2018
- Accountable for US West Coast clients' infrastructure operations and Service Delivery. Owning an IT delivery portfolio of $74M for 5 Yrs.
- Successfully executed IT Operations transformation and transition for CoSD public departments and its 422 locations (~1600 network devices and ~12000 phones).
Service Delivery Manager – IT Infrastructure & Applications
Infosys Technologies
Plano
06.2005 - 03.2018
- Delivered IT-as-a-Service, built a Reliable, Scalable, secure, and Cost-Effective IT; valued at $55M (IT Transformation, Transition, and Run) for 22 locations across the US and Canada; with a team of 96 FTE
- Program Delivery ownership for Scope, budget, solutioning, design, planning, implementation, testing, training, Vendor management, Contract management, and go-live
- Delivered Program Management leadership to a team of 186 FTE, in an Onsite Offshore model, Accountable for 12.6M per Year
- Total responsibility of IT Program Management on Application Support Service Delivery for 24x7
- Delivered primary leadership to a team of 64. Executed Onsite-Offshore model to deliver Infrastructure production support services for Database, Midrange, SAN, and EBRS teams (run rate of 2.2M per Year)
Education
Postgraduate -
Medical Instrumentation Technology
Bachelor of Engineering -
Electronics and Instrumentation
Skills
- IT infrastructure operations
- Large IT program transformations
- Cloud strategy and adoption
- Operational governance
- Service level management
- Project and vendor management
- Service delivery optimization
- Budget forecasting and P&L ownership
- Team leadership
- Stakeholder engagement
- People management
- Public, private, hybrid cloud management
- ITaaS, IaaS, PaaS, SaaS expertise
- Program management methodologies
- Disaster recovery planning
- Business continuity planning
- Major incident management
- Client engagement
- Vendor engagement
- Contract renewals and RFPs
- Delivery models (on-site, near-shore, off-shore)
- ITSM modernization and automation
- Endpoint management and service desk operations
- Expertise in energy, utilities, network, and government sectors
Certification
- Certified SAFe 4 Agilist
- Certified SAFe 4 DevOps Practitioner
- ITIL Practitioner
- Oracle Certified Professional (OCP)
- Oracle Certified Expert (OCE)
- Six Sigma Foundation
- Scrum and SDLC methodologies
- Operational Risk Management
- Datacenter Operations
- Business Continuity
- Enterprise Change Framework
- Information Security
Work Status
Citizen
Business Verticals Managed
- Energy and Utilities
- Government
- Oil and Gas
- Banking
Languages
English
Full Professional
References
References available upon request.
Timeline
Director – IT Operations
HCLTech
11.2018 - Current
Director – IT Operations
Zensar Technologies
04.2018 - 11.2018
Service Delivery Manager – IT Infrastructure & Applications
Infosys Technologies
06.2005 - 03.2018
Postgraduate -
Medical Instrumentation Technology
Bachelor of Engineering -
Electronics and Instrumentation