Ramy N. Santacruz
North Las Vegas,NV
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to a new and challenging role that will continually foster personal and professional growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Up Against The Wall
10.2024 - Current
- Working within a small team to coordinate establishing success via effective merchandising and sale pricing in accordance with maximization of profit margins
- Utilizing knowledge of the store's setting to drive sales and maintain consistency in customer engagement
- Coordinate closely with HQ and other locations within the city to ensure customer satisfaction by going above and beyond for their needs and curiosities
- Ensuring an understanding of a constantly changing clientele in order to remain relevant in accordance with major events that affect the landscape of an evolving Las Vegas
- Leading the newly opened store to an average conversion rate of 16%, a company all-time high.
Stylist and Keyholder
Hammer Made
02.2024 - 02.2025
- Worked both independently and within a small team to ensure a pleasant and enlightening customer experience while ensuring monthly sales goals were being accomplished
- Heavily working in merchandising new and old products to maintain relevance and customer engagement in a drive for sales
- Coordinate closely with HQ and other locations in the country to ensure customer satisfaction by going above and beyond for their product reception
- Maintaining store image throughout business hours and efficiently utilizing downtime in order to replenish product and ensure all customers can be readily assisted and engaged
Sales Office Staff
Boulder Placement
05.2023 - 11.2023
- Worked within a small and heavily interpersonal environment to push the sale of various products and services while maintaining frequent customer relations and fostering customer loyalty
- Became a top seller of commissioned products within 8 weeks of learning a new POS system and product inventory
- Coordinated with multiple company branches and team members to maintain a cohesive and cooperative system in which customer satisfaction was the top priority
Sales Floor Associate and Cashier
Lowes
09.2021 - 04.2023
- Worked within an individual-oriented environment to provide product knowledge and home improvement insight while maintaining a clean and safe store image
- Became the top credit application pusher for an entire fiscal year, thus increasing overall location revenue by 3% and providing more funds for employee accommodation and satisfaction
- Maintained responsibility for locked high-value items in order to mitigate department shrink
Parts Sales Manager and Cashier
Autozone
01.2021 - 09.2021
- Worked within a team/individual-oriented environment to provide product knowledge and accommodate customer needs in a safe and convenient fashion
- Fostered a growth in clientele and customer outreach through bilingual knowledgeability, sales training and merchandising
Event Setup Staff and Co-Head Planner
Vegas Weddings and Events
05.2018 - 08.2020
- Led the company to a 125% year-by-year profit margin through effective establishment of customer and third party relations while leading event-specific planning services
- By approaching the company head with new ideas to improve and showcase uniqueness and capabilities, growth became exponential
Education
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
Las Vegas12-2025
Skills
- Team-friendly
- Independently driven
- Quick problem-solving
- Apt communication
- Fostering of customer loyalty
- Cash handling
- Training experience
- Merchandising
- Luxury and casual Retail
- Customer service and engagement
- Store organization
- POS systems operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Up Against The Wall
10.2024 - Current
Stylist and Keyholder
Hammer Made
02.2024 - 02.2025
Sales Office Staff
Boulder Placement
05.2023 - 11.2023
Sales Floor Associate and Cashier
Lowes
09.2021 - 04.2023
Parts Sales Manager and Cashier
Autozone
01.2021 - 09.2021
Event Setup Staff and Co-Head Planner
Vegas Weddings and Events
05.2018 - 08.2020
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
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